Emergency Chat Session via Wireless Network
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Solution Overview
Problem
In emergency situations, users of mobile telecommunication devices may be unable to speak, making it difficult to obtain timely emergency services, as existing technologies do not effectively facilitate communication through alternative means.
Innovation Solution
A wireless communication network and mobile device system that allows users to initiate a chat session with emergency services providers using a dedicated application, which determines the user's location and connects them to the appropriate public safety answering point (PSAP) via a messaging service, even if the user cannot speak, using GPS, Cell Global Identity, or other location determination methods.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional voice calling services are used for emergency situations, then emergency services can be requested, but users who are unable to speak cannot effectively communicate their emergency needs
Solution Approach 1:
The patent introduces a messaging service as an intermediary communication channel between the user and emergency services. Instead of requiring direct voice communication, the system uses text-based messaging (SMS, MMS, or instant messaging) as a mediator that allows users who cannot speak to still convey their emergency situation effectively. The messaging service acts as the intermediary that bridges the gap between the user's inability to speak and the emergency services' need for information.
2Adaptability or versatility
If mobile devices provide only traditional voice calling, then the system remains simple, but users cannot communicate in silent emergency situations where speaking is not possible
Solution Approach 1:
The patent makes the mobile device's communication capabilities universal by enabling it to perform both traditional voice calling and text-based messaging functions for emergency services requests. The emergency services request application leverages existing messaging infrastructure (SMS, MMS, instant messaging protocols) to provide multi-functional emergency communication. This allows the same device to adapt to different emergency scenarios - whether the user can speak or not - without requiring separate dedicated hardware.
3Adaptability or versatility
If the system uses existing messaging services for emergency communication, then users who cannot speak can request help, but the integration with emergency services infrastructure requires complex protocols and standards
Solution Approach 1:
The emergency services request application utilizes existing, widely-deployed messaging services and protocols that already have built-in infrastructure, routing capabilities, and delivery mechanisms. By leveraging these self-sufficient messaging systems (SMS, MMS, instant messaging protocols like SIP for MSRP), the patent avoids the need to build a completely new communication infrastructure. The messaging service essentially serves itself by handling its own transmission, routing, and delivery to the appropriate PSAP, reducing the complexity burden on the emergency services integration.
Data Source
AI summary
A method of requesting emergency services via an emergency services request application executing on a mobile device operating in a wireless communication network. The method includes determining, by the application, a location of the mobile device. Based at least in part on the location, the wireless communication network determines a Public Safety Answering Point (PSAP)/emergency service responder to contact. The application then attempts to initiate a chat session with the PSAP to request emergency services. The application next receives a response to initiating the chat session from the PSAP. The response may be some type of acknowledgement from the PSAP of a successful initiation of the chat session or may be a bounce-back message indicating an unsuccessful initiation of the chat session.