Emergency Communication Data Extraction via Intermediary Relay
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Solution Overview
Problem
Emergency service providers face challenges in effectively responding to emergency calls made from modern communication devices, often resulting in incorrect location responses due to the inability to leverage data communication capabilities.
Innovation Solution
The development of systems and methods for autonomous extraction and transmission of digital information, such as location and user metadata, during emergency communication sessions, using digital processing devices to relay critical information to emergency dispatch centers or management systems via data channels, even during ongoing voice calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If emergency service providers use traditional analog communication channels (PSTN) to receive emergency calls, then emergency dispatch centers can receive calls from landlines, but they cannot effectively leverage data communication capabilities from mobile devices to determine accurate location information
Solution Approach 1:
The patent introduces an intermediary system that bridges mobile devices and emergency dispatch centers. This intermediary extracts location information and other data from mobile device data channels and relays it to the dispatch center, enabling the analog-oriented emergency system to utilize digital data capabilities without requiring direct integration between mobile devices and traditional PSAPs.
Solution Approach 2:
The system enables emergency communication infrastructure to handle multiple communication types (analog voice calls and digital data transmissions) through a unified architecture. The dispatch center can receive both traditional PSTN calls and modern IP-based data communications, making the system adaptable to various device types and communication protocols.
2Reliability
If emergency service providers rely on analog landline-based calls, then the existing emergency dispatch infrastructure can operate without modification, but mobile communication devices cannot provide enhanced emergency communications with accurate location data
Solution Approach 1:
The system extracts location information and other critical data from mobile device data channels separately from the voice communication channel. This extracted information is then provided to the dispatch center independently, allowing the analog voice call infrastructure to remain simple while adding digital data extraction capabilities only where needed.
Solution Approach 2:
The communication system is segmented into separate functional components: voice communication channel, data extraction module, and information relay system. This segmentation allows each component to be optimized independently - the voice channel maintains compatibility with traditional systems while the data extraction component leverages modern digital capabilities.
3Loss of information
If emergency dispatch centers only receive analog voice calls, then the communication system remains simple to operate, but critical digital information such as location data and user metadata cannot be transmitted during emergency calls
Solution Approach 1:
The system enables mobile devices to automatically transmit location information and other digital data without requiring user configuration or intervention. The data extraction and transmission occurs autonomously during the emergency call, eliminating the need for operators to manually input information while ensuring complete data capture.
Solution Approach 2:
Location information and other digital data are extracted and prepared for transmission in advance during the emergency call setup phase. This preliminary action ensures that critical information is ready for immediate delivery to the dispatch center, eliminating delays and reducing the operational burden during the emergency response.
Data Source
AI summary
Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.