Emergency Dispatch App Automating Location Detection
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Solution Overview
Problem
Entities such as mental health services face challenges in providing emergency response assistance to individuals in need, as the location of the individual may be unknown or distant, and existing systems lack efficient mechanisms to identify and communicate with local emergency resources effectively.
Innovation Solution
A system comprising a communication device, a third-party communication device, emergency dispatch offices, the National Emergency Telephone Number System (NETNS), and an application that mimics the location of the third-party device to identify and communicate with local emergency resources, enabling efficient dispatch of aid.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the location of the individual in distress is unknown or distant, then emergency response resources cannot be effectively identified and communicated with, but requiring the individual to disclose their location compromises their anonymity and may not be feasible
Solution Approach 1:
The application acts as an intermediary by automatically accessing and transmitting the third party's location information to emergency services without requiring the individual in distress to disclose their location. This mediator function resolves the contradiction by enabling precise location identification while preserving caller anonymity through automated information retrieval and selective disclosure.
Solution Approach 2:
The system implements self-service by automatically obtaining and transmitting location data without human intervention. The application autonomously accesses location information from the third party's communication device and communicates it to emergency response resources, eliminating the need for the individual to manually provide location details while ensuring accurate location identification.
2Measurement precision
If the application automatically accesses and transmits the third party's location information, then location identification accuracy is improved, but the system complexity increases due to additional automation features
Solution Approach 1:
The application leverages existing multi-functional capabilities of communication devices, particularly the integrated location services and communication systems already present in smartphones and emergency calling infrastructure. By utilizing these universal features, the system achieves accurate location identification without adding significant complexity, as the device's existing hardware and software capabilities are repurposed for the emergency response function.
3Productivity
If the system enables communication between the user and emergency dispatch office without the first user knowing, then emergency response efficiency is improved, but the user's awareness and control over the communication process is reduced
Solution Approach 1:
The system performs preliminary actions by obtaining location information and establishing communication channels with emergency services before the individual in distress is fully aware or consents. This preliminary automation enables efficient emergency response by pre-configuring the communication pathway and transmitting location data proactively, while the individual is simultaneously notified to maintain their awareness and control over the situation.
Data Source
AI summary
A system for identifying local emergency response resources and sending emergency response to the location of a third party communication device by identifying the location of a third party communication device based on the device's geospatial placement, street address associated with the communication device, user designated address, or IP address, and from the location, using a National Emergency Telephone Number System (NETNS) to identify an emergency dispatch office location nearest to and that serves the area where the third party communication device is located, communicating the location of the third party communication device to the local dispatch office, and communicating with that emergency dispatch office the nature of the emergency so that the user of the third party communication device can get assistance.