Emergency Multimedia Data Correlation via Event Segmentation
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Solution Overview
Problem
Emergency response systems face limitations in managing multimedia data, particularly in correlating and sharing voice, text, video, and other multimedia inputs across different call centers and public safety answering points, leading to fragmented data and reduced situational awareness during incidents.
Innovation Solution
A system for collaborative and distributed emergency multimedia data management that identifies event types, assigns processing profiles, and correlates multimedia data elements across multiple agents and sessions, enabling efficient routing and correlation of multimedia events related to the same incident.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If emergency response systems use traditional circuit switched networks for voice calls, then call routing and agent capabilities are well-established, but the ability to transfer or conference calls and share multimedia data is limited
Solution Approach 1:
The system segments emergency response functionality into separate modules: voice call handling, multimedia data management, and event correlation. Each module operates independently but connects through standardized interfaces, allowing call transfer and conferencing capabilities to be added without redesigning the entire system.
Solution Approach 2:
The patent introduces an intermediary event correlation system that sits between the circuit-switched voice network and packet-switched data networks. This mediator correlates events from multiple sources (voice calls, text messages, video feeds) and enables seamless call transfer and conferencing by routing through the correlation engine.
2Loss of information
If call centers are tightly integrated with circuit switched voice systems, then voice call handling is reliable, but data sharing with other call centers and centralized dispatch stations is fragmented
Solution Approach 1:
The event correlation system provides universal functionality that works across different call centers and dispatch stations regardless of their underlying voice system architecture. A single correlation engine can handle events from multiple sources and distribute correlated information to any number of locations through standardized interfaces.
Solution Approach 2:
The system creates copies of event data and distributes them to multiple call centers and dispatch stations. Rather than requiring complex real-time synchronization, the correlation engine generates event representations that can be replicated and shared across the network, ensuring all locations have access to the same information.
3Adaptability or versatility
If emergency response systems migrate to packet switched networks to enable multimedia data transmission, then versatility in accepting voice, text, video, and email is improved, but the ability to correlate information meaningfully becomes more challenging
Solution Approach 1:
The event correlation system implements feedback loops where correlated events are continuously monitored and refined. When new multimedia data arrives, the system compares it against existing correlated events, updates correlations based on new information, and propagates updates back to all connected locations, ensuring contextual understanding is maintained and improved over time.
Solution Approach 2:
The system creates composite event representations by combining multiple types of multimedia data (voice transcriptions, text messages, video metadata, email content) into unified event objects. These composite events contain correlated information from diverse sources, allowing the system to maintain contextual understanding across different data types through a unified correlation framework.
Data Source
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AI summary
Systems, apparatus, and methods for collaborative and distributed emergency multimedia data management are described. In one aspect, a system includes a packet data reception interface. The system further includes a rules engine coupled with the packet data reception interface and configured to select a processing profile for packet data received, the rules engine further configured to associate packet data received with stored packet data. The system also includes a policy engine coupled with the rules engine and configured to execute the processing profile for packet data received.