Emergency Request Triage Using Vital Data and Severity Assessment
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Individuals with chronic diseases or elderly people may face emergencies where they cannot initiate an emergency request, leading to overburdened emergency services and inefficient use of resources, with or without sufficient information, resulting in inappropriate or unneeded emergency calls, and the lack of information upon receipt of an emergency situation, in which equipment and personnel are unnecessarily dispatched to a particular emergency site, and the lack of information provided to emergency service providers.
Innovation Solution
An emergency management system and method that includes a personal computing device, a method of initiating an emergency request and a non-transitory computer readable storage medium for emergency management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If emergency service providers dispatch maximum resources to all emergency requests, then service coverage is ensured, but resource efficiency deteriorates and costs increase
Solution Approach 1:
The system performs preliminary assessment of emergency requests by analyzing vital data and personal data before full resource deployment. This preliminary action enables differentiation between genuine emergencies and non-emergencies, allowing resources to be allocated appropriately only when necessary, thus maintaining service coverage while improving resource efficiency
Solution Approach 2:
The system changes the parameter of resource allocation from a fixed maximum deployment to a dynamic level based on emergency severity assessment. By adjusting resource deployment parameters according to the assessed emergency level, the system ensures adequate coverage for true emergencies while reducing unnecessary resource consumption for non-emergencies
2Loss of time
If emergency service providers receive no information with emergency requests, then response time is reduced, but service quality deteriorates due to insufficient information
Solution Approach 1:
The system performs preliminary data collection and processing by gathering vital data and personal data before the emergency request is handled by service providers. This preliminary action ensures that relevant information is already prepared and transmitted with the request, enabling rapid response without sacrificing service quality
Solution Approach 2:
The system acts as an intermediary between the user and emergency service providers, automatically collecting, processing, and transmitting relevant information. This intermediary function bridges the information gap, providing service providers with necessary data without requiring time-consuming manual information gathering, thus maintaining both rapid response and high service quality
3Ease of operation
If persons make emergency calls for minor issues, then accessibility to emergency services is improved, but resource burden increases and true emergencies may be neglected
Solution Approach 1:
The system changes the parameter of emergency request handling from uniform treatment to differentiated processing based on assessed emergency level. By adjusting the response parameter according to the severity assessment, the system maintains easy accessibility for all users while directing full resource attention only to genuine emergencies, thereby reducing resource burden from minor issues
Solution Approach 2:
The system applies different quality levels of emergency response to different requests based on local assessment of each case. Genuine emergencies receive full resource deployment and immediate attention, while non-emergencies receive appropriate but reduced response, ensuring that accessibility is maintained without overwhelming resources with minor issues
4Speed
If the system autonomously determines emergency level without user input, then response speed is improved for incapacitated users, but false emergencies may be triggered reducing service reliability
Solution Approach 1:
The system performs preliminary assessment by analyzing multiple vital data parameters and personal data before autonomously determining emergency level. This preliminary multi-parameter analysis reduces the risk of false emergencies by cross-validating data, enabling fast response for incapacitated users while maintaining high reliability through comprehensive initial assessment
Solution Approach 2:
The system incorporates feedback mechanisms where users can confirm or deny autonomous emergency determinations. This feedback loop allows the system to learn from user responses and adjust its assessment algorithms, improving both response speed and reliability by reducing false emergencies while maintaining rapid response capability for truly incapacitated users
Data Source
AI summary
The present disclosure relates to an emergency management system configured to initiate an emergency request: the emergency management system comprising:a personal computing device configured to gather vital data of a user, the personal computing device comprising at least one communication interface operable to communicate with at least one of an external electronic device and an emergency service provider,an electronic storage configured to store personal data of the user,at least one processor connectable to the electronic storage, the at least one processor being operable:to derive an emergency level indicator on the basis of the personal data and the gathered vital data, andto generate an emergency request and to transmit the emergency request to the emergency service provider on the basis of the emergency level indicator.