Emergency Session Routing with Personal Health Data
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Solution Overview
Problem
Current mobile emergency call systems based on Circuit Switched technology lack the ability to automatically indicate personal information such as language preference, posing challenges for individuals who do not speak the local language, especially in emergency situations, and fail to accommodate communication needs of deaf-mute individuals.
Innovation Solution
A method and system for initiating and routing emergency sessions in a packet switched communication system, where a mobile communication device determines and transmits personal communication ability and medical condition information, such as language preference, as part of the emergency message, allowing for efficient routing to appropriate public safety answering points capable of providing assistance in the user's preferred language or with necessary medical expertise.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If Circuit Switched emergency call systems are used, then emergency calls can be placed with basic connectivity, but personal information such as language preference cannot be automatically indicated
Solution Approach 1:
The mobile device pre-determines personal information (language preference, medical conditions, communication abilities) before initiating the emergency call. This information is stored in the device and automatically included in the emergency message, eliminating the need for real-time communication to convey these details and ensuring immediate availability to emergency services.
Solution Approach 2:
The patent introduces an emergency message as an intermediary carrier that transports personal information from the mobile device to the emergency services. This message structure acts as a mediator that encapsulates multiple data elements (language preference, medical conditions, communication abilities) and delivers them through the packet switched network without requiring complex real-time processing.
2Adaptability or versatility
If local language is used by public safety answering point, then local emergency services can be provided efficiently, but persons who do not understand or speak the local language face communication barriers
Solution Approach 1:
The user's language preference is determined and stored in advance in the mobile device. When an emergency call is initiated, this pre-stored language information is automatically included in the emergency message, allowing the public safety answering point to immediately adapt to the caller's language without requiring real-time language detection or manual selection during the emergency situation.
3Adaptability or versatility
If deaf-mute individuals use traditional emergency call systems, then basic emergency contact is possible, but effective communication with public safety answering point is severely limited
Solution Approach 1:
The mobile device pre-determines communication ability information indicating whether the user is deaf-mute before the emergency call is placed. This information is stored and automatically transmitted in the emergency message, enabling the public safety answering point to immediately adapt by providing text-based communication interfaces or sign language interpretation services from the outset, rather than attempting to detect the need during the emergency interaction.
4Productivity
If packet switched emergency sessions include personal information, then routing efficiency and help delivery are improved, but message complexity and processing requirements increase
Solution Approach 1:
The emergency message is segmented into distinct, well-defined fields including language preference, medical conditions, and communication abilities. Each field is independently structured and can be processed separately by the network and emergency services, reducing the complexity of handling the overall message while maintaining comprehensive personal information.
Solution Approach 2:
The patent transforms personal information into standardized parameters that can be efficiently processed by the packet switched network. By converting language preferences, medical conditions, and communication abilities into structured data parameters within the emergency message, the system enables automated routing and processing decisions without requiring complex unstructured data analysis.
Data Source
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AI summary
The present invention relates to a method for an enhanced initiation and/or routing of an emergency call in a packet switched communication system, a public safety answering point being either a part of the packet switched communication system or being able to be accessed by the packet switched communication system, the emergency call originating from or being initiated by a mobile communication device in or connected to the packet switched communication system, the method comprising the steps of: -- determining or defining - by the mobile communication device or by means of the mobile communication device - of a communication ability information and/or a personal health information of a user of the mobile communication device, and -- initiating the emergency call by using the mobile communication device, wherein initiating the emergency call comprises transmitting an emergency message, via a packet switched connection of the mobile communication device, to the packet switched communication system, wherein the communication ability information and/or the personal health information is part of the emergency message.