Emergency Video Call Routing for Real-Time Visual Assessment
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Solution Overview
Problem
Users in emergency situations often cannot wait for emergency personnel to arrive before receiving assistance and require immediate guidance on how to address their emergency, as existing systems only facilitate communication with dispatchers without real-time visual assessment or guidance.
Innovation Solution
A system that allows users to connect via video call with emergency guidance devices, such as computers associated with trained professionals, enabling real-time video communication and guidance during the wait for emergency personnel, using network devices to establish connections based on emergency type and user device capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users wait for emergency personnel to arrive, then professional assistance is provided, but time is lost and immediate guidance cannot be received
Solution Approach 1:
The system connects users to emergency guidance devices via video call before emergency personnel arrive at the scene. This preliminary action allows trained professionals to provide immediate visual assessment and real-time guidance on emergency procedures, eliminating the waiting period while maintaining professional quality assistance through remote expertise.
2Productivity
If video call functionality is added to emergency calling system, then real-time visual assessment and guidance are enabled, but system complexity increases
Solution Approach 1:
The emergency guidance device serves multiple functions: it receives video feeds from user devices, provides real-time visual assessment, delivers guidance instructions, and coordinates with emergency personnel dispatch. This multi-functionality consolidates various emergency response capabilities into a single system, managing complexity through integration rather than adding separate specialized devices.
Solution Approach 2:
The network device acts as an intermediary that receives video calls from user devices and routes them to appropriate emergency guidance devices. This mediator layer manages the complexity of direct peer-to-peer connections by handling routing, matching users with relevant expertise, and coordinating communication flows without requiring complex end-user device modifications.
3Loss of information
If video call connection is established with emergency guidance device, then immediate visual assessment is possible, but network bandwidth and resources are consumed
Solution Approach 1:
The system transmits video feeds at sufficient quality for emergency assessment without requiring excessive bandwidth. The video call functionality provides the necessary visual information for professional assessment and guidance while optimizing transmission parameters to balance information quality with network resource consumption, avoiding both insufficient and excessive resource usage.
Data Source
AI summary
A device is configured to identify an emergency call from a user device, determine that the user device is to be connected on a video call, and obtain first video call information associated with the user device, where the first video call information includes information that permits the video call to be established. The device is configured to receive emergency information associated with the emergency call, and to identify an emergency guidance device to which the user device is to be connected via the video call. The device is configured to obtain second video call information associated with the emergency guidance device, where the second video call information includes information that permits the video call to be established, and to provide information to connect the user device and the emergency guidance device via the video call, based on the first video call information and the second video call information.