Emotion-Triggered Image Capture for Vehicle User Satisfaction
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Solution Overview
Problem
Current information provision devices for moving bodies, such as vehicles, have a low effect on increasing the satisfaction level of potential purchasers and users, as they primarily rely on standardized messages and lack personalized engagement.
Innovation Solution
An information provision device equipped with a user state detection unit, emotion estimation unit, and image transmission unit that captures and transmits images of users when they are emotionally excited during test drives or using specific vehicle functions, allowing users to revisit and remember positive experiences, thereby enhancing satisfaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If standardized thank-you messages and product information are emailed to users, then the information provision process is simple and efficient, but the satisfaction level of users (potential purchasers and owners) is low
Solution Approach 1:
The system changes the parameter of information content from standardized text to personalized image data captured during emotionally significant moments. By detecting emotion levels and selecting specific images when emotion thresholds are met, the system transforms routine information provision into personalized emotional reinforcement, thereby increasing user satisfaction while maintaining automated operation
Solution Approach 2:
The system creates visual copies (images) of users during positive emotional experiences and transmits these copies to their communication terminals. This allows users to revisit and re-experience positive moments, reinforcing satisfaction and creating a more impactful information provision than text-based messages
2Reliability
If the system captures and transmits images when user emotion levels increase, then user satisfaction and memory of positive experiences are enhanced, but the device complexity and processing requirements increase
Solution Approach 1:
The system performs preliminary actions by continuously monitoring user state and pre-identifying emotionally significant moments during vehicle operation. The imaging unit is triggered only when emotion thresholds are met, rather than continuously operating, which reduces processing complexity while capturing meaningful moments
Solution Approach 2:
The system uses feedback from emotion detection to control image capture and transmission. The emotion estimation unit continuously monitors user emotional state and provides feedback to the image transmission unit, which activates image capture only when positive emotion thresholds are exceeded, creating an adaptive system that reduces unnecessary processing
Data Source
AI summary
An information provision device is disclosed. The information provision device comprises: cameras and a driver's seat microphone which detect the state of a user of a moving body, the user being located within a predetermined area including the moving body; an emotion engine which estimates emotions of the user based on the detection results from the cameras and the driver's seat microphone; and an image transmission unit which, when the emotion level of the user estimated by the emotion engine is increased by a predetermined level or higher, captures an image of the user through the driver's seat camera and transmits the captured image data of the user to a communication terminal of the user.