Empathy Feedback System Using Biological Stress Detection
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Solution Overview
Problem
Existing information processing methods for evaluating empathy in online communication are inadequate, leading to difficulties in grasping the emotional states of others and understanding the extent of empathy, which hinders smooth communication.
Innovation Solution
An information processing method that acquires biological information from users to determine their stress levels and relationship quality, adjusting the output empathy information accordingly, providing a higher degree of empathy when the user is stressed or in a poor relationship to alleviate tension and bewilderment, facilitating smoother communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If conventional empathy evaluation methods are used in online communication, then empathy degree can be calculated, but communication smoothness deteriorates due to inability to grasp emotional states accurately
Solution Approach 1:
The system performs preliminary stress state determination on the first user before calculating and outputting empathy degree information. By pre-assessing the user's stress level using biological information, the system can adjust the empathy output accordingly, preventing communication breakdown before it occurs.
Solution Approach 2:
The system provides feedback to the first user about their stress state and adjusts the empathy degree information based on this feedback. When stress is detected, the system outputs adjusted empathy information that accounts for the user's emotional state, creating a feedback loop that improves communication smoothness.
2Ease of operation
If accurate empathy feedback is provided to users in stress, then communication smoothness improves, but user stress may increase due to receiving low empathy information
Solution Approach 1:
The system applies preliminary anti-action by detecting stress states before empathy information is output. When stress is detected, the system preemptively adjusts the empathy information to prevent the harmful effect of low empathy feedback on already stressed users, thereby counteracting potential communication breakdown.
Solution Approach 2:
The system provides beforehand cushioning by buffering the impact of low empathy information on stressed users. Through stress state determination and conditional adjustment of empathy output, the system cushions the potentially harmful effect of accurate but low empathy ratings on users who are already experiencing stress.
3Ease of operation
If stress state determination is added to the information processing method, then communication smoothness improves through adjusted empathy output, but system complexity increases
Solution Approach 1:
The system segments the empathy evaluation process into distinct functional modules: biological information acquisition, stress state determination, and conditional empathy information output. This segmentation allows each module to perform its specific function independently, making the overall complex system more manageable and maintainable.
Data Source
AI summary
An information processing method that is executed by one or more computers includes: acquiring first biological information of a first user and second biological information of a second user; determining, on the basis of the first biological information, whether the first user is in a state of stress; (i) in a case where it is determined that the first user is not in the state of stress, outputting first degree-of-empathy information that is information generated on the basis of the first biological information and the second biological information and that indicates a degree of empathy between the first user and the second user; and (ii) in a case where it is determined that the first user is in the state of stress, outputting second degree-of-empathy information that indicates a degree of empathy that is higher than the degree of empathy indicated by the first degree-of-empathy information.