Enterprise Emergency Call Routing via Location Data
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Solution Overview
Problem
Existing methods for determining the precise location of a mobile communication device within an enterprise setting to dial the correct emergency phone number are inadequate, as they rely on coarse-grained location determination methods that are not accurate enough to identify specific rooms or floors within a building, and GPS signals may be unreliable or slow to access.
Innovation Solution
An electronic location system that interacts with the mobile communication device, utilizing a combination of enterprise electronic access control, asset tracking, and wireless network access points to create enterprise location data, allowing for precise determination of the device's location and selection of the appropriate emergency phone number based on enterprise location data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If GPS is used to determine device location, then location data can be obtained, but GPS signals may be unreliable or slow to access in complex building environments
Solution Approach 1:
The patent introduces wireless network access points as intermediary components that mediate between the mobile device and the location determination system. These access points create local wireless networks that enable location determination through network-based methods (such as triangulation or fingerprinting) when GPS is unavailable, thus providing a reliable alternative that does not depend on satellite signals penetrating building structures.
Solution Approach 2:
The system performs preliminary actions by establishing enterprise electronic location systems with pre-deployed wireless access points and access control infrastructure before emergencies occur. This pre-positioning of location-determining infrastructure ensures that location data can be obtained immediately through existing network infrastructure rather than attempting to acquire GPS signals during the emergency response time-critical moment.
2Measurement precision
If coarse-grained location determination methods are used, then the system is simpler to implement, but the location accuracy is not sufficient to identify specific rooms or floors
Solution Approach 1:
The patent segments the enterprise environment into distinct location zones corresponding to specific rooms, floors, or building sections. Each segment is associated with unique identifiers from access control systems or wireless network access points. This segmentation transforms the continuous physical space into discrete, identifiable location units that can be precisely determined through the integrated system of access control cards, badges, or mobile device identifiers.
Solution Approach 2:
The patent merges multiple existing enterprise systems (electronic access control, asset tracking, wireless network access) into a unified location determination system. By combining the infrastructure already present in enterprise environments for security and network management purposes, the system achieves high location precision without adding separate dedicated location tracking hardware, thus managing complexity through integration of existing components.
3Adaptability or versatility
If multiple emergency response services are supported, then the system becomes more versatile, but determining the correct emergency phone number becomes more complex
Solution Approach 1:
The system implements feedback mechanisms where the determined location data automatically feeds into the emergency phone number selection process. The mobile communication device queries the enterprise location system to obtain precise location information, which is then used to automatically select and present the appropriate emergency contact for that specific location. This feedback loop eliminates manual selection complexity by using location information to drive the contact selection.
Solution Approach 2:
The system enables self-service by automatically determining the correct emergency phone number based on the device's location without requiring user intervention to manually select from multiple options. The mobile device autonomously queries the location system, receives location data, and automatically identifies the appropriate emergency contact for that location, thus supporting multiple emergency services while keeping the user interface simple.
Data Source
AI summary
A method and system are provided for speed-dialing an emergency phone call, from a mobile communication device to an enterprise, based on enterprise location data and a selected enterprise emergency-response service. Enterprise location data can be based on prior interaction between a token, uniquely associated with the mobile communication device, and an enterprise electronic location system. Upon termination, possibly automatic, of a first emergency phone call, a second emergency phone call, to an alternate emergency-response service, can be enabled or automatically dialed.