Enterprise Mobile Outbound Dialing with STIR/SHAKEN Validation
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Solution Overview
Problem
Existing outbound communication methods, such as telemarketing and SMS, face challenges with high rates of ignored calls and unsolicited messages due to fraudulent caller IDs and lack of personalized contextual information, leading to low engagement and response rates.
Innovation Solution
A system and method for establishing a communication session between an originator and recipient nodes, involving an originating and terminating network interface, a database, and a communications session processor to validate the originator's identity and transmit personalized media content to the recipient, enhancing the communication experience with additional information before answering.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If automated dialers sequentially dial massive lists of telephone numbers to reach maximum prospective customers, then the quantity of communications sent increases, but the response rate decreases due to high rates of ignored calls and fraudulent caller IDs
Solution Approach 1:
The system performs preliminary actions by validating caller identity through STIR/SHAKEN protocols before the call reaches the recipient, and by pre-personalizing communication content based on stored user profiles. This preliminary validation and personalization occurs before the actual communication, increasing the likelihood of positive reception while maintaining high volume capability.
Solution Approach 2:
The system applies local quality by personalizing each communication with recipient-specific content retrieved from stored profiles, rather than using generic mass communications. Each call includes customized information relevant to the specific recipient, improving engagement while maintaining automated high-volume operation.
2Reliability
If STIR/SHAKEN validation procedures are implemented to verify caller identity, then the reliability of caller identification improves, but the device complexity increases
Solution Approach 1:
The patent introduces intermediary components including a validation server that handles STIR/SHAKEN protocols, a database for storing user profiles and communication histories, and a content personalization module. These intermediaries abstract the complexity of identity validation from the core communication path, maintaining reliability while managing system complexity through modular architecture.
3Productivity
If personalized media content is transmitted to the recipient before the call, then the engagement rate improves, but the loss of time increases due to additional content delivery steps
Solution Approach 1:
The system performs preliminary retrieval and preparation of personalized content before the call is placed. User profiles and communication histories are pre-loaded into the personalization module, allowing rapid retrieval and transmission of customized media content immediately when a call is initiated, minimizing additional time delay while maximizing engagement.
Solution Approach 2:
The system maintains continuity of useful action by seamlessly integrating content delivery with the call establishment process. The personalized media content is transmitted concurrently with or immediately upon call initiation, ensuring that the additional content delivery does not create significant pauses or delays in the overall communication flow.
Data Source
AI summary
The present disclosure is directed to various systems and methods for enhanced outbound dialing and notifications. An originating network interface is connectible to the originating network, and receptive to a media content request from the originating network. A database stores one or more originator node records, defined at least by an originator node identity, a network node address, and a media content element. A communications session processor retrieves the media content element associated with the originator node record from the database. A terminating network interface is connectible to the terminating network, and the media content element is transmitted on to the terminating network and destined for the recipient node through the terminating network interface.