Automated Trunk Usage Tracking for Enterprise PBX Expense Verification
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Solution Overview
Problem
Enterprise networks face challenges in accurately tracking and managing trunk usage across multiple Private Branch eXchanges (PBXs) and carriers, leading to inefficiencies in identifying and verifying telecommunication expenses.
Innovation Solution
A system and method for automatically tracking trunk usage by aggregating data from PBXs, correlating it with carrier catalogs, and generating consolidated reports, which includes identifying call information, verifying expenses, and managing trunk rates independently of human interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual tracking and verification of trunk usage is performed, then flexibility and adaptability in handling complex carrier agreements are maintained, but labor costs and human error increase
Solution Approach 1:
The patent introduces an intermediary system that automatically collects trunk usage data from multiple PBXs, correlates it with carrier catalogs, and generates consolidated reports. This intermediary automation layer resolves the contradiction by providing reliable automated tracking without requiring complex manual processes, thereby improving accuracy while maintaining manageable system complexity.
Solution Approach 2:
The system enables self-service by automatically performing data aggregation, correlation, and verification tasks without human intervention. The automated generation of consolidated reports and expense verification eliminates the need for manual tracking, improving reliability while reducing the operational complexity burden on users.
2Productivity
If automated tracking systems are implemented across multiple PBXs and carriers, then productivity and efficiency improve, but system complexity and integration challenges increase
Solution Approach 1:
The patent implements a universal system that can handle multiple PBXs and carriers through a single integrated platform. The system universally collects data from various sources, correlates with different carrier catalogs, and generates consolidated reports, thereby improving productivity across the entire enterprise network without requiring separate solutions for each PBX or carrier.
Solution Approach 2:
The system merges data from multiple PBXs and carriers into a single consolidated view. By combining trunk usage data from different sources and correlating it with carrier catalogs in one automated process, the system improves overall efficiency while managing the integration complexity through unified data aggregation and reporting.
3Measurement precision
If detailed tracking of each trunk usage is implemented, then measurement precision and expense verification accuracy improve, but data processing time and computational resources increase
Solution Approach 1:
The system performs preliminary actions by automatically collecting and storing trunk usage data as it is generated from multiple PBXs. This preliminary data collection and organization enables precise measurement of each trunk usage without delaying the final reporting process, as the data is already prepared and structured when needed for analysis and consolidation.
Solution Approach 2:
The automated system maintains continuous data collection and processing across all PBXs and carriers, ensuring that trunk usage measurement is ongoing without interruption. This continuous automated operation provides precise measurements while eliminating the time loss associated with periodic manual data gathering and consolidation.
Data Source
AI summary
The present disclosure is directed to a system and method for tracking trunk usage in an enterprise network. In some implementations, a method for identifying trunk expenses includes aggregating data identifying telecommunication services associated with a plurality of trunks in an enterprise network. Charges for the used telecommunication services are identified. The charges are associated with a carrier that provided the telecommunication services. Carrier charges for each of the plurality of the trunks are automatically identified based, at least in part, on the aggregated data and the carrier charges.