Enterprise Product Hierarchy for Automated UX Survey Aggregation

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Solution Overview

Problem

Existing survey platforms lack integrated processes for managing complex product hierarchies and automatically aggregating user experience (UX) KPIs across multiple channels, leading to manual, time-consuming, and error-prone tasks for enterprises with numerous applications.

Innovation Solution

A user experience survey framework that includes an enterprise product hierarchy data store, allowing for automatic aggregation of UX survey results based on adjusted hierarchies and selected aggregation rules, with features for outputting aggregated results and generating dashboards.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If manual compilation and interpretation of survey results is performed, then flexibility in analysis is maintained, but time consumption and error risk increase significantly

Engineering Contradiction:

Improvesurvey result processing efficiencyVSAvoidtime for manual compilation and interpretation

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system enables self-service by allowing the survey platform to automatically aggregate and interpret survey results itself, eliminating the need for manual intervention. The automated aggregation process handles data collection, processing, and analysis independently, significantly reducing time consumption while maintaining analytical flexibility through configurable aggregation rules.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical manual process of compiling and interpreting survey results with an automated computational system. The platform uses programmed aggregation logic and data processing mechanisms to automatically generate insights, substituting human manual operations with automated mechanical processes that are faster and more consistent.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Quantity of substance

If comprehensive survey coverage across multiple products and channels is implemented, then measurement completeness improves, but system complexity increases

Engineering Contradiction:

Improvenumber of surveyed applicationsVSAvoidsurvey framework complexity

Core Design Contradiction:

Quantity of substanceVSDevice complexity

Solution Approach 1:

The survey platform achieves universality by designing a single integrated system that can handle multiple products, applications, and survey channels simultaneously. The platform provides multi-functional capabilities including automated aggregation across different hierarchy levels, support for various survey types (in-product, email, social media), and unified data visualization, eliminating the need for separate survey systems for each product.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent applies segmentation by organizing the complex survey framework into hierarchical levels (product hierarchy, category hierarchy) and modular components (aggregation rules, survey types, visualization dashboards). This segmentation allows the system to manage comprehensive coverage across multiple products while maintaining organizational structure and reducing overall complexity through standardized hierarchical patterns.

Inventive Principle:

Principle #1Segmentation

3Measurement precision

If standardized aggregation rules are implemented, then measurement consistency improves, but adaptability to different product hierarchies decreases

Engineering Contradiction:

ImproveKPI aggregation consistencyVSAvoidflexibility in hierarchy configuration

Core Design Contradiction:

Measurement precisionVSAdaptability or versatility

Solution Approach 1:

The platform implements dynamics by providing configurable aggregation rules that can be dynamically adjusted based on different product hierarchies and business requirements. The system allows users to define custom aggregation parameters, weightings, and hierarchy structures while maintaining consistent measurement methodologies. This dynamic configurability enables the system to adapt to various organizational structures without compromising measurement precision.

Inventive Principle:

Principle #15Dynamics

Solution Approach 2:

The patent applies parameter changes by allowing modification of aggregation parameters such as weighting factors, hierarchy levels, and KPI definitions based on specific product categories and business goals. The system maintains standardized core methodologies while permitting parameter adjustments to accommodate different product hierarchies, ensuring both consistency and adaptability through configurable parameter settings.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS20250299220A1Framework for setting up survey hierarchy and aggregation scheme for suite of applications

Publication Date: 2025.09.25 SAP SE

AI summary

A system associated with a user experience survey framework for an enterprise may include an enterprise product hierarchy data store that contains information about a hierarchy of product nodes. Each product node may be, for example, associated with a user application. A computer processor of a user experience survey tool may receive from the enterprise an adjustment to the hierarchy of product nodes and store an adjusted hierarchy of product nodes into the enterprise product hierarchy data store. The user experience survey tool may then retrieve user experience survey results for a plurality of user applications. The retrieved user experience survey results are automatically aggregated in accordance with the adjusted enterprise product hierarchy and an aggregation rule selected by the enterprise. An indication of the aggregated user experience survey results may then be output to the enterprise.