Enterprise Communication System Proxy Alias Routing

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Solution Overview

Problem

Existing communication systems for large communities or enterprise environments face challenges in efficiently and securely disseminating information to mass groups, particularly in emergency situations, as they often require manual operation, lack bidirectional communication capabilities, and compromise user privacy.

Innovation Solution

A unified multi-function enterprise communication system using user and group aliases, which employs a processor-based computing device with a communication interface including telephonic, text-based messaging, and two-way radio modules, allowing for secure, real-time communication with recipient computing devices via unique non-telephonic-based identifiers, enabling efficient message transmission and response aggregation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If manual operation is used to input recipient contact information, then communication can be initiated, but the operation becomes time-consuming and labor-intensive

Engineering Contradiction:

Improveease of operationVSAvoidtime consumption

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The system pre-populates recipient contact information by automatically querying external data sources (such as employee directories, customer databases, or social media platforms) based on proxy aliases. This preliminary retrieval and storage of contact data eliminates the need for manual input during communication initiation, significantly reducing operation time and effort.

Inventive Principle:

Principle #10Preliminary action

2Ease of operation

If actual contact information is stored and transmitted, then communication can be established, but user privacy and security are compromised

Engineering Contradiction:

Improvecommunication capabilityVSAvoidprivacy risk

Core Design Contradiction:

Ease of operationVSObject-affected harmful factors

Solution Approach 1:

The system introduces proxy aliases as intermediary identifiers that replace actual contact information in user interfaces and transmissions. These aliases act as mediators between the communication initiator and the recipient's real contact details, allowing communication to proceed while keeping sensitive information hidden. The system resolves aliases to actual contacts behind the scenes without exposing them to users.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system extracts and separates sensitive contact information from the visible communication interface. Actual phone numbers, email addresses, and other personal identifiers are removed from user view and replaced with anonymized proxy aliases. The real contact data is retained only in secure backend systems necessary for routing communications, effectively extracting the harmful element (exposed privacy) while preserving communication functionality.

Inventive Principle:

Principle #2Taking out (Extraction)

3Adaptability or versatility

If multiple communication channels are maintained for different recipients, then comprehensive coverage is achieved, but system complexity increases

Engineering Contradiction:

Improvecommunication coverageVSAvoidsystem complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system implements a universal proxy alias mechanism that works across all communication channels (SMS, MMS, email, voice calls). Instead of maintaining separate contact management systems for each channel, a single proxy alias framework handles all communication types uniformly. The alias resolution process adapts to different channels automatically, reducing system complexity while maintaining comprehensive multi-channel coverage.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS11146675B1System and user interface having push-to-talk, outbound dialer, and messaging functions with recipients identified using a proxy alias

Publication Date: 2021.10.12 STATE FARM MUTAL AUTOMOBILE INSURANCE COMPANY

AI summary

An enterprise communication computing device enabling communication with recipient computing devices based upon unique, non-telephonic-based recipient computing device identifiers associated with recipient computing devices may be provided. The communication device may include a processor and a memory device and a communication interface. The communication interface may include a plurality of modules including telephonic communication, text-based messaging, and two-way radio communication. The processor may be programmed to generate a user interface with a plurality of icons, each representative of a module. The processor may receive a selection of a first icon representative of a first module, and may execute the first module. The processor may receive user input defining a message, including user identifiers identifying intended recipients, transmit, to a remote data source, a query including the identifiers, and receive recipient computing device identifiers including unique non-telephonic-based identifiers. The processor may transmit the message to each recipient computing device based upon the identifiers.