Enterprise Voice Control Hub for Secure Legacy Integration
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Solution Overview
Problem
Existing enterprise voice systems lack integration with internal enterprise systems, pose security risks due to third-party data transmission, are inflexible, and require custom code for functionality, leading to inefficiencies and latency.
Innovation Solution
A voice control hub system that includes a custom speech model and trained machine learning models to analyze voice commands, allowing integration with enterprise applications, enhancing security and flexibility without requiring custom code.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If consumer voice-based systems are used for enterprise applications, then voice control functionality is provided, but security risks arise due to third-party data transmission
Solution Approach 1:
The patent introduces an enterprise-controlled intermediary system that sits between the voice input and the enterprise applications. This intermediary processes and validates voice commands locally within the enterprise network, preventing direct exposure to third-party systems while maintaining voice control functionality. The intermediary acts as a security gateway that translates consumer-style voice commands into secure enterprise operations.
2Device complexity
If template-based programming is used for voice understanding, then system simplicity is maintained, but flexibility and adaptability are reduced
Solution Approach 1:
The patent implements dynamic voice command processing that adapts to different speech patterns, variations, and contexts. Instead of rigid templates, the system uses adaptive algorithms that learn from and respond to diverse user inputs. This allows the system to maintain relative simplicity while gaining the ability to process slight variations in speech naturally.
3Adaptability or versatility
If cloud-based voice processing is used, then advanced processing capabilities are provided, but latency increases
Solution Approach 1:
The patent segments the voice processing workflow into multiple components: local preprocessing and initial interpretation occur within the enterprise network, while only necessary data elements are transmitted to cloud services. This segmentation allows advanced cloud processing capabilities to be utilized while minimizing latency by keeping time-critical operations local and reducing network transmission requirements.
4Adaptability or versatility
If custom code is required for voice functionality, then specific business use cases can be implemented, but development time and complexity increase
Solution Approach 1:
The patent creates a universal voice control framework that can handle multiple business use cases through configuration rather than custom coding. The system provides multi-functional capabilities that adapt to different enterprise applications through standardized interfaces and parameters, eliminating the need for developers to write custom code for each specific use case while maintaining flexibility for business-specific requirements.
Data Source
AI summary
A system includes a processor, and a memory containing instructions that, when executed, cause the voice control hub computing system to receive a request; receive and transmit an utterance; convert the utterance to a string; analyze the string using a machine learning model trained using a command interpreter; and receive and dispatch the intent and the entity. A method includes receiving a request; receiving and transmitting an utterance; converting the utterance to a string; analyzing the string using a machine learning model trained using a command interpreter; and receiving and dispatching the intent and the entity. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: receive a request; receive and transmit an utterance; convert the utterance to a string; analyze the string using a machine learning model trained using a command interpreter; and receive and dispatch the intent and the entity.