Entity Object Construction for External Communication Authentication
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Solution Overview
Problem
Users face challenges in authenticating and contextualizing communications from external entities, particularly when there is no prior contact, as they struggle to determine relevant connections within these entities to facilitate initial communication.
Innovation Solution
A system retrieves and processes contact information from directory services, social networks, and professional networks to create entity objects that display connections between the user and people at the external entity, allowing users to contact associated individuals and view related conversations and documents.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users manually search for contact information from multiple sources, then authentication accuracy improves, but time consumption increases
Solution Approach 1:
The system pre-retrieves and stores contact information from directory services, social networks, and professional networks before communication occurs. When a user receives a message, the entity object with connection information is already available or can be quickly assembled, eliminating the need for manual searching at the moment of authentication.
Solution Approach 2:
The system merges contact information from multiple sources (directory services, social networks, professional networks) into a single unified entity object that displays all connections between the recipient and people at the external entity in one consolidated view, eliminating the need to manually search multiple sources.
2Loss of information
If comprehensive contact information is displayed, then contextualization quality improves, but information complexity increases
Solution Approach 1:
The entity object segments connection information into distinct categories (e.g., direct connections, indirect connections, professional connections, social connections). This segmentation allows comprehensive information to be presented in an organized, manageable structure that reduces perceived complexity while maintaining completeness.
Solution Approach 2:
The system applies local quality by providing different levels of detail for different types of connections within the entity object. Direct connections may show more detailed interaction history, while indirect connections show summarized information, optimizing the balance between comprehensiveness and complexity.
Data Source
AI summary
A high percentage of received communications are from external entities. In response to receiving a communication from a sender associated with an entity, the entity may be authenticated and contextualized by retrieving and processing contact information for people at the entity that are directly and/or indirectly associated with a recipient of the communication. For example, contact information for people at the entity who have previously communicated with and/or are connected to the recipient or users related to the recipient, for example, may be retrieved from one or more directory services, social networks, and/or professional networks. The contact information may be processed to create corresponding contact objects, and the contact objects may be processed to create an entity object for the entity that comprises one or more connections between the recipient and the people at the entity. The entity object may be provided to the recipient for display.