Error Assessment Tool for Application Error Resolution
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Solution Overview
Problem
Modern enterprises face challenges in managing and resolving error notifications across web-based application interfaces, requiring a system to assess errors and determine remediation steps efficiently to ensure seamless operation.
Innovation Solution
A system comprising a processor and memory module that receives error indications, extracts information from internal and external sources, and initiates user interfaces for error resolution, including analysis of servers and communication with vendors as needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If manual monitoring and error assessment is performed, then error resolution can be initiated, but the time required to identify and resolve errors increases significantly
Solution Approach 1:
The system performs self-service by automatically extracting error information from multiple sources, analyzing server status, and generating resolution recommendations without requiring manual intervention. The error assessment tool autonomously processes error notifications, queries internal and external knowledge bases, and presents structured information to users to enable rapid resolution.
Solution Approach 2:
The system performs preliminary action by pre-extracting and storing error information, known errors, and resolution steps from multiple sources before actual error occurrence. When an error is detected, the system immediately queries pre-processed information from databases and knowledge bases, eliminating the need for real-time manual research and enabling faster resolution.
2Reliability
If multiple monitors are deployed to manage applications, then application coverage increases, but the complexity of managing error notifications increases
Solution Approach 1:
The system merges information from multiple monitors and sources into a unified error assessment interface. Instead of requiring users to manually check multiple monitors, the system consolidates error notifications, server status, and resolution information into a single structured presentation, reducing the cognitive load and operational complexity of managing distributed monitoring systems.
Solution Approach 2:
The error assessment tool acts as an intermediary between multiple monitors and the user. It receives error notifications from various monitors, processes them through automated analysis, and presents consolidated information with recommended actions. This intermediary layer eliminates the need for users to directly manage multiple monitors while maintaining comprehensive application coverage.
3Measurement precision
If detailed error information is extracted from multiple sources, then resolution accuracy improves, but the time to gather and process information increases
Solution Approach 1:
The system performs preliminary action by pre-extracting, validating, and storing error information, known errors, and resolution steps from multiple sources into structured databases and knowledge bases. When an actual error occurs, the system queries this pre-processed information immediately, eliminating the time-consuming process of real-time data gathering while maintaining high accuracy through comprehensive pre-collected data.
Solution Approach 2:
The system replaces manual mechanical information gathering with automated computer-based extraction and processing. Instead of requiring users to manually search through multiple sources, the system uses automated queries to databases, knowledge bases, and internal systems to extract and process error information, significantly reducing time while maintaining precision through systematic data collection.
Data Source
AI summary
Embodiments of the invention are directed to a system, method, and computer program product for assessing error notifications associated with one or more application functions. An exemplary embodiment includes receiving an indication of an error associated with at least one function in an application; extracting information associated with the application from one or more sources; and initiating a presentation of a second user-interface to enable a user to resolve the error, wherein the second user-interface comprises at least one of an aggregation of the information extracted from the one or more sources.