Error Code Display for Multifunction Peripheral Service Access
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Solution Overview
Problem
Users of multifunction peripherals (MFPs) face difficulties in efficiently addressing errors, as they need to search service manuals and contact service centers, leading to cumbersome coping measures for both users and service personnel.
Innovation Solution
An operation device with a processing circuit that detects errors and displays a two-dimensional code symbol on a display device, which records URLs of pages containing services related to the error, allowing users and service personnel to access relevant information and services more easily.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users contact service centers through traditional methods (phone, email), then service support can be obtained, but users need to look up contact information and follow cumbersome procedures
Solution Approach 1:
The error detection device automatically generates and displays service access information without requiring users to manually search for contact details. The system serves itself by providing the necessary service center contact information and error codes directly on the display interface, enabling users to immediately contact support without wasting time on information gathering.
Solution Approach 2:
The system pre-prepares service access information including error codes, service center contact details, and troubleshooting steps before the user needs them. When an error occurs, the information is already formatted and displayed on the screen, eliminating the need for users to perform preliminary research or look up contact information.
2Ease of repair
If service personnel search service manuals before visiting installation sites, then they can prepare for error resolution, but the process becomes time-consuming and complex
Solution Approach 1:
The error detection device automatically generates comprehensive error information including error codes, descriptions, and relevant service manual pages. This self-generated information package eliminates the need for service personnel to manually search through service manuals, providing them with all necessary diagnostic data immediately upon arrival at the installation site.
Solution Approach 2:
The system pre-generates detailed error information and displays it on the device screen before service personnel arrive. This includes error codes, possible causes, and step-by-step troubleshooting procedures that are already organized and ready, allowing service personnel to quickly review the information and prepare appropriate repair actions in advance.
3Loss of information
If comprehensive error information is provided to users, then better troubleshooting is possible, but the information display becomes complex and difficult to navigate
Solution Approach 1:
The comprehensive error information is segmented into distinct, organized sections including error codes, error descriptions, possible causes, troubleshooting steps, and service center contact information. Each section is clearly labeled and separated, making it easy for users to find and understand specific information without being overwhelmed by the overall complexity of the complete error dataset.
Data Source
AI summary
A system includes a processing circuit and a display device. The processing circuit is configured to detect an error in the system and control the display device to display a code symbol including a uniform resource locator (URL) for a page that provides a display of one or more services related to the error based on detection of the error.