Error Information Storage for Remote Image Processing Restart

Solution Overview

Problem

Users of mobile terminals face difficulties in recognizing the cause of communication interruptions with remotely operated image processing apparatuses, such as multi-function devices, when these devices restart due to errors, leading to unexpected disconnections.

Innovation Solution

An information processing system that includes processors configured to store error information, including the cause of the error, in a memory region before a restart occurs and to notify the terminal of this information once communication is re-established, allowing users to understand the reason for the interruption.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If the image processing apparatus restarts due to an error, then the apparatus can recover from the error state, but the communication with the terminal is interrupted and the user cannot recognize the cause of the interruption

Engineering Contradiction:

Improveerror recovery capabilityVSAvoiderror cause information

Core Design Contradiction:

ReliabilityVSLoss of information

Solution Approach 1:

The system performs preliminary action by storing error information in a memory region before the restart occurs. The processor captures and stores the error cause and related information prior to restarting the image processing apparatus, ensuring that this information is preserved and can be communicated to the terminal after the restart, thus preventing information loss during the recovery process.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by notifying the terminal of the stored error information after communication is re-established. The processor transmits the error cause information from the memory region back to the terminal, providing feedback to the user about what caused the interruption, thereby resolving the information loss problem while maintaining reliability.

Inventive Principle:

Principle #23Feedback

2Stability of the object's composition

If the image processing apparatus restarts to recover from error, then the apparatus can resume operation, but communication established between terminal and apparatus is suddenly interrupted

Engineering Contradiction:

Improveoperational stabilityVSAvoidcommunication reliability

Core Design Contradiction:

Stability of the object's compositionVSReliability

Solution Approach 1:

The system performs preliminary action by storing error information in a memory region before the restart occurs. The processor captures and stores the error cause and related information prior to restarting the image processing apparatus, ensuring that this information is preserved and can be communicated to the terminal after the restart, thus preventing information loss during the recovery process.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by notifying the terminal of the stored error information after communication is re-established. The processor transmits the error cause information from the memory region back to the terminal, providing feedback to the user about what caused the interruption, thereby resolving the information loss problem while maintaining reliability.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS20240311253A1Information processing system, non-transitory computer readable medium and information processing method

Publication Date: 2024.09.19 FUJIFILM BUSINESS INNOVATION CORP

AI summary

An information processing system includes one or more processors configured to: if an error involving a restart occurs on an image processing apparatus remotely operated by a terminal having established communication, store error information including a cause of the error in a memory region before the restart; and if the communication is established again after an interruption of the communication caused by the restart, notify the terminal of the error information stored in the memory region.