Error Notification Device Job-Type Destination Routing

Solution Overview

Problem

In networked environments, existing error notification methods fail to accurately transmit error information to the appropriate destination, particularly when errors occur in shared devices like printers, leading to inconvenience due to potential distance between the error location and the support information recipient.

Innovation Solution

An error notification method that involves obtaining information about the type of job processed at the time of the error, determining the correct transmission destination by accessing a storage device with job-type to destination correspondence, and transmitting support information to that determined destination.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If error notification is transmitted to a predetermined destination based on equipment state, then the notification system is simple to operate, but the notification may not reach the appropriate user who should handle the error

Engineering Contradiction:

Improvenotification system operation simplicityVSAvoiderror notification accuracy

Core Design Contradiction:

Ease of operationVSLoss of information

Solution Approach 1:

The system performs preliminary action by obtaining job type information before determining the notification destination. The error notification device obtains information concerning the type of job having been processed upon occurrence of an error, and then uses this information to determine the appropriate transmission destination, ensuring accurate notification while maintaining operational simplicity

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by using the obtained job type information to determine the transmission destination. The error notification device determines a transmission destination of support information by accessing a storage device storing correspondence between the type of the job and the transmission destination, creating a closed-loop system that ensures accurate error notification to the appropriate user

Inventive Principle:

Principle #23Feedback

2Device complexity

If support information is transmitted to a location distant from the error occurrence, then the notification system can be centralized, but the user experiences inconvenience due to distance

Engineering Contradiction:

Improvenotification system structureVSAvoiduser convenience

Core Design Contradiction:

Device complexityVSEase of operation

Solution Approach 1:

The system applies dynamics by making the notification destination flexible rather than fixed. The error notification device dynamically determines the transmission destination based on the job type information obtained from the information processing device, allowing the system to adapt to different operational contexts and deliver notifications to the most appropriate location, whether centralized or at the user's location

Inventive Principle:

Principle #15Dynamics

3Productivity

If error information is transmitted without considering job type, then the transmission process is fast and simple, but the information does not reach the appropriate destination for proper error handling

Engineering Contradiction:

Improveerror notification speedVSAvoiderror notification accuracy

Core Design Contradiction:

ProductivityVSReliability

Solution Approach 1:

The system performs preliminary action by obtaining job type information before determining the notification destination. The error notification device obtains information concerning the type of job having been processed upon occurrence of an error, and then uses this information to determine the appropriate transmission destination, ensuring accurate notification while maintaining operational simplicity

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by using the obtained job type information to determine the transmission destination. The error notification device determines a transmission destination of support information by accessing a storage device storing correspondence between the type of the job and the transmission destination, creating a closed-loop system that ensures accurate error notification to the appropriate user

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS7756425B2Error notification device notifying of occurrence of error

Publication Date: 2010.07.13 KONICA MINOLTA BUSINESS TECH INC

AI summary

When an error occurs in an image processor, error information including a performer of the job having been processed upon occurrence of the error, the type of the job, and the type of the error is transmitted to a host. In the host, a transmission destination of support information is determined based on the type of the job having been processed upon the occurrence of the error, and the support information is retrieved from a knowledge base, based on the type of the error in the job, and transmitted to the transmission destination.