Error Repair Status Tracking for Cloud Applications
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Solution Overview
Problem
Users of cloud-based data processing applications often feel a loss of control and are inadequately informed when errors occur, leading to frustration and a perception that their needs are unimportant, as current systems lack effective communication of error repair status and next steps.
Innovation Solution
A method and system that provides error repair status data to users by obtaining contact information, assigning user identification, correlating request data, and generating error notification with access to error repair status updates, allowing users to track the repair progress and receive guidance on next steps.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the application provider implements error repair processes behind the scenes, then the reliability of error handling is improved, but the application user's awareness and control over the error status deteriorates
Solution Approach 1:
The system implements a feedback mechanism where error status data is continuously updated and communicated back to the application user. The error status data location stores real-time information about error repair progress, and the notification system provides automated updates to users, ensuring they remain informed while the provider handles repairs professionally.
Solution Approach 2:
The patent introduces an intermediary communication layer between the error repair process and the application user. This includes error status data locations that store repair information and notification systems that mediate the transmission of status updates to users, bridging the gap between backend repair operations and user awareness.
2Loss of information
If the application user is provided with detailed error repair status information, then the application user's awareness and control are improved, but the system complexity increases
Solution Approach 1:
The communication system is segmented into distinct functional components: error status data locations for storing repair information, notification systems for transmitting updates, and user interfaces for displaying status. This modular segmentation manages complexity by organizing the communication infrastructure into manageable, independent modules.
Solution Approach 2:
The error status data location serves multiple functions: storing error information, tracking repair progress, and providing data for notifications. This multi-functionality reduces overall system complexity by consolidating what could be separate systems into a single versatile component.
3Device complexity
If the application user receives only basic error notifications, then the system complexity is reduced, but the application user's perception of importance and satisfaction deteriorates
Solution Approach 1:
The system performs preliminary actions by pre-configuring error status data locations and establishing notification pathways before errors occur. This preparation ensures that when errors happen, comprehensive status information can be immediately communicated to users without requiring complex real-time decision-making about what information to provide.
Data Source
AI summary
Application user contact data associated with an application user is obtained indicating how to contact the application user. Application user identification data is then assigned to the application user. Application request data requesting access to the application, and/or a feature/operation associated with the application, and/or data associated with the application, is received and request identification data is assigned to the application request data. When error data associated with the application request data indicating an error has occurred is received, an error repair status data location is designated and error repair status data associated with the error is provided to/stored in the error repair status data location. Application user error notification data is then generated and provided to the application user including data for accessing the error repair status data in the designated error repair status data location.