Error Report Management Tool for Network Alert Prioritization
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Solution Overview
Problem
IT administrators face overwhelming numbers of alert notifications when managing large networks, making it difficult to differentiate between critical and non-critical errors, particularly for devices in important locations or used by high-priority users.
Innovation Solution
A tool that monitors alert notifications from network devices, filters them based on specified criteria such as location, user, device type, and priority levels, and generates error reports only for notifications meeting these criteria, allowing for selective transmission to appropriate notification destinations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If alert notifications are transmitted for all IT assets, then complete monitoring coverage is achieved, but IT administrators become overwhelmed and cannot efficiently manage critical issues
Solution Approach 1:
The patent segments alert notifications into different priority levels (critical, high, medium, low) based on device importance and error severity. This segmentation allows administrators to focus on critical alerts while automated systems handle lower-priority notifications, resolving the contradiction between comprehensive monitoring and manageable workload.
Solution Approach 2:
The patent introduces an intermediary alert management system that sits between the monitoring infrastructure and administrators. This intermediary automatically filters, prioritizes, and routes alerts based on predefined criteria, reducing the volume of alerts reaching administrators while maintaining complete monitoring coverage.
2Loss of information
If all alert notifications are processed and reported, then comprehensive error tracking is achieved, but critical alerts become difficult to differentiate from non-critical ones
Solution Approach 1:
The patent applies local quality by assigning different priority levels and processing treatments to different alerts based on their specific characteristics (device criticality, error type, location). Critical alerts receive immediate attention and prominent reporting, while non-critical alerts are handled differently, ensuring both comprehensive tracking and clear differentiation.
Solution Approach 2:
The patent changes the parameter of alert priority by introducing a multi-level priority classification system. This parameter change transforms uniform alert notifications into differentiated messages with varying urgency levels, enabling administrators to quickly identify and respond to critical issues while maintaining complete error tracking.
3Loss of time
If priority-based filtering is implemented, then response time to critical issues is improved, but some non-critical errors may be overlooked
Solution Approach 1:
The patent implements dynamic alert routing where the treatment of alerts changes based on their priority level. Critical alerts are immediately routed to administrators with high visibility, while non-critical alerts are handled through automated workflows or lower-priority channels. This dynamic approach ensures rapid response to critical issues while maintaining systematic tracking of all errors.
Solution Approach 2:
The patent incorporates feedback mechanisms that allow administrators to review and adjust alert priorities. The system provides feedback loops where missed or misprioritized alerts can be corrected, ensuring that no errors are permanently overlooked while maintaining efficient prioritization for timely response.
Data Source
AI summary
Apparatuses, systems and methods are provided for managing error reporting in an information technology environment in which a plurality of information technology devices are connected to a network.