Error Resolution Progress Display for Production Systems
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Solution Overview
Problem
In the technical field of mounting devices, it is challenging to eliminate errors fully automatically, often requiring human intervention, which complicates user inquiries about progress.
Innovation Solution
An information processing system connected to a production management system and a computer via the Internet, which acquires error information and displays a procedure with steps to resolve the error, along with corresponding messages, on the user's display.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If human intervention is required to eliminate errors in mounting devices, then error elimination capability is improved, but user inquiry about progress becomes difficult
Solution Approach 1:
The system provides real-time feedback to users about error resolution progress through a progress display interface. The controller automatically updates the display to show current status of error elimination steps, allowing users to track progress without manual intervention or complex inquiries.
Solution Approach 2:
The progress display interface acts as an intermediary between the error elimination process and the user. It translates complex error resolution operations into visible progress indicators, bridging the gap between automated error handling and user understanding.
2Productivity
If automated error elimination is implemented, then productivity is improved, but complete automation is not achieved in mounting devices
Solution Approach 1:
The system implements partial automation for error elimination, where automated steps are performed whenever possible but human intervention remains available when needed. The progress display shows both automated actions and pending manual actions, providing transparency about the degree of automation achieved.
Solution Approach 2:
The system performs self-monitoring and self-display of error resolution progress without requiring continuous user input. The controller automatically tracks and presents the status of error elimination steps, reducing the burden on users while maintaining productive error resolution.
Data Source
AI summary
An information processing system is connected to a production management system and a first computer via the Internet, and includes: an acquirer that acquires information related to an error in the production management system; and a controller that displays, on a display of the first computer, a procedure including a plurality of steps to be taken after the error has occurred until a measure for eliminating the error is performed and a message corresponding to each of one or more steps from a first step up to a current step among the plurality of steps.