Software Escalation Action Aggregation for Secure Collaboration

Resolve Bottlenecks,
Find Innovative SolutionsGenerate Solutions

Solution Overview

Problem

Existing network environment operation and escalation systems face challenges in efficiently and securely managing and collaborating on software and non-software development network environment escalate action items, leading to inefficiencies, unreliability, and lack of secure channels for information sharing between users.

Innovation Solution

A system and method for generating and rendering a software development network environment escalate action aggregation interface component, utilizing a trained machine learning model to determine non-software development network environment escalate action characteristics, and enabling secure access permissions, to facilitate real-time collaboration and management of network environment operations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If existing network environment operation and escalation systems are used to manage and collaborate on software and non-software development action items, then basic management functionality is provided, but efficiency, reliability, and secure information sharing are insufficient

Engineering Contradiction:

Improvereliability of collaboration and information sharingVSAvoidefficiency of managing and collaborating on action items

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system segments action items into software development action items and non-software development action items, with dedicated interface components for each type. This segmentation allows specialized handling and processing of different action item types, improving both reliability through targeted management and efficiency through reduced complexity in collaboration workflows.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The apparatus acts as an intermediary system that receives action items from multiple sources (software development and non-software development), processes them through characteristic determination using machine learning models, and distributes them to appropriate users. This intermediary function enhances reliability by ensuring proper routing and secure information sharing while maintaining efficiency through automated processing.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If traditional systems are used for managing action items, then basic functionality is available, but secure channels for information sharing between users are lacking

Engineering Contradiction:

Improvesecure information sharingVSAvoidcomplexity of secure access permission system

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system implements self-service security mechanisms where access permissions are automatically determined based on action item characteristics. The machine learning model analyzes the action item and automatically assigns appropriate access levels and secure channels, eliminating the need for manual security configuration. This approach ensures reliable secure information sharing while keeping the system simple for users to operate.

Inventive Principle:

Principle #25Self-service

3Productivity

If real-time collaboration features are implemented, then collaboration efficiency is improved, but computational load and latency increase

Engineering Contradiction:

Improvecollaboration efficiencyVSAvoidcomputational load

Core Design Contradiction:

ProductivityVSUse of energy by moving object

Solution Approach 1:

The system applies partial action by using machine learning models only when necessary for determining action item characteristics, rather than continuously processing all data in real-time. For routine collaboration operations, the system uses pre-established rules and protocols, reducing computational load while maintaining real-time collaboration efficiency for critical functions.

Inventive Principle:

Principle #16Partial or excessive action

Data Source

PatentUS20250217138A1Apparatus, method, and computer program product for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface

Publication Date: 2025.07.03 ATLASSIAN PTY LTD

AI summary

Apparatus, methods, and computer program products for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface in a network environment operation and escalation system are provided. A method may include accessing non-software development network environment escalate action data, determining a non-software development network environment escalate action characteristic set based at least in part on the non-software development network environment escalate action data, the non-software development network environment escalate action characteristic set indicative of at least one non-software development network environment escalate action item, generating a software development network environment escalate action aggregation interface component comprising the non-software development network environment escalate action item, and outputting the software development network environment escalate action aggregation interface component for rendering to a software development network environment operations action interface of a computing device.