Automated Event Application Processing System

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Solution Overview

Problem

Conventional methods for attracting and processing customer applications in service industries, such as credit card issuing and insurance companies, are inefficient and costly.

Innovation Solution

An automated system and method using customer interface computers to receive, verify, encrypt, and transmit applications over a private wireless network to a portal computer for approval, enabling real-time processing and approval decisions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If conventional methods are used to process customer applications, then the system can handle applications, but the process is inefficient and expensive

Engineering Contradiction:

Improveapplication processing efficiencyVSAvoidapplication processing time

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The patent replaces manual mechanical processing systems with an automated electronic system that uses computer interfaces, wireless communication, and electronic data processing to handle customer applications, thereby improving efficiency and reducing processing time

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system enables self-service through automated verification, encryption, and transmission of application data, where the system processes applications independently without requiring extensive manual intervention, thus increasing productivity and reducing time loss

Inventive Principle:

Principle #25Self-service

2Productivity

If manual processing is used for customer applications, then the system can approve applications, but it increases operational costs

Engineering Contradiction:

Improveapproval processing speedVSAvoidoperational cost

Core Design Contradiction:

ProductivityVSLoss of energy

Solution Approach 1:

The patent substitutes manual operational processes with automated electronic systems that handle application verification, encryption, and transmission, thereby increasing approval processing speed while reducing operational costs through automation

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system changes the operational parameters from manual processing to automated electronic processing, transforming the way applications are handled to achieve faster approval speeds and lower operational costs through system automation

Inventive Principle:

Principle #35Parameter changes

3Ease of operation

If data is transmitted over public networks, then communication is possible, but data security is compromised

Engineering Contradiction:

Improvedata transmission capabilityVSAvoiddata security

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The patent introduces encryption as an intermediary layer between data transmission and reception, where data is encrypted before transmission and decrypted only at the destination, thereby maintaining transmission capability while ensuring data security against interception

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system applies preliminary encryption to data before transmission, creating a protective measure in advance that prevents unauthorized access or interception of sensitive information during transmission over wireless networks

Inventive Principle:

Principle #9Preliminary anti-action

Data Source

PatentUS8781973B1Event marketing automated system

Publication Date: 2014.07.15 BANK OF AMERICA CORP

AI summary

In a method of processing customer applications at an event, an application is received from a customer on a customer interface computer. The data in said application is verified on the customer interface computer and encrypted. The encrypted data is transmitted wirelessly to a portal computer via a private wireless network, and then transmitted to a processing computer system for approval of the application.