Event Notification Triggering via Application Messages
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Solution Overview
Problem
Existing systems for providing notifications to users about application events often result in delays due to periodic synchronization schedules, leading to a poor user experience, especially in SaaS applications where events may not be immediately reflected in the user's activity feed.
Innovation Solution
Implementing a system that uses messages, such as email messages, sent by applications to trigger notifications and synchronization requests, allowing for real-time event notifications without relying on periodic syncing schedules.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If periodic synchronization schedules are used to update user activity feeds, then system resource consumption is reduced, but notification timeliness deteriorates
Solution Approach 1:
The system uses periodic synchronization schedules to update user activity feeds at predetermined intervals. This allows system resources to be consumed in a controlled, periodic manner rather than continuously, reducing overall resource consumption while still providing timely notifications within each synchronization cycle.
Solution Approach 2:
The system monitors application events and provides feedback by generating notifications when events occur during synchronization cycles. This feedback mechanism ensures that important events are communicated to users promptly while maintaining the efficiency benefits of periodic synchronization, balancing timeliness with resource consumption.
2Ease of operation
If periodic synchronization schedules are used, then system complexity is reduced, but user experience deteriorates due to delays
Solution Approach 1:
By implementing periodic synchronization schedules, the system maintains relatively simple architecture and operation patterns. The predictable periodic structure makes the system easier to manage and understand, while the timing is optimized to provide acceptable user experience without requiring overly complex real-time mechanisms.
Solution Approach 2:
The system adjusts synchronization parameters such as interval timing and event types to optimize user experience. By changing these parameters, the system can improve responsiveness and user satisfaction without fundamentally increasing system complexity, maintaining a balance between simplicity and performance.
3Loss of time
If real-time event notifications are implemented, then notification timeliness is improved, but system complexity increases
Solution Approach 1:
The system introduces an intermediary layer that sits between application events and user notifications. This intermediary monitors events, determines which require notification, and manages the timing of notifications within synchronization cycles. This approach enables improved notification timeliness without requiring direct complex real-time integration with all applications, as the intermediary handles the complexity centrally.
Data Source
AI summary
In accordance with one disclosed method, a first computing system may receive a message from an application hosted on a second computing system, the message being indicative of an event of the application. In response to receiving the message, the first computing system may generate a notification indicative of the event and send the generated notification to a client device. The first computing system may receive a response to the notification from the client device, and may process the response so as to cause the application to take an action responsive to the event.