Cross-Platform Event Posting Manager for Cloud Communication
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing cloud platforms face challenges in cross-platform data sharing, data access, and process flow management due to the separation of communication platforms and cloud platforms, leading to workflow inefficiencies and limited compatibility.
Innovation Solution
The implementation of techniques that enable cross-platform compatibility between communication process flow management services and external communication platforms, allowing for the posting of communication metrics, events, and logs into the communication platform, and enabling direct interaction with the communication process flow from the platform.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Weight of moving object
If communication platform and cloud platform are implemented as separate computing systems, then system independence and modularity are improved, but cross-platform data sharing and process flow management become difficult
Solution Approach 1:
The patent implements an event posting manager as an intermediary component that bridges the communication platform and cloud platform. This manager receives events from the communication platform, serializes them into a standardized format, and posts them to the cloud platform's event stream, enabling seamless cross-platform data sharing while maintaining system independence.
Solution Approach 2:
The event posting manager serves multiple functions: it acts as an event receiver, serializer, validator, and publisher. By consolidating these diverse operations into a single universal component, the system achieves cross-platform compatibility without requiring separate integration mechanisms for each function.
2Measurement precision
If manual data input is required across platforms, then data accuracy can be controlled, but workflow efficiency decreases
Solution Approach 1:
The system implements automated event posting where the event posting manager automatically receives events from the communication platform, serializes them, validates their format, and posts them to the cloud platform without human intervention. This self-service mechanism eliminates manual data input while maintaining data accuracy through automated validation.
Solution Approach 2:
The event posting manager includes validation logic that provides feedback on event format compliance. If an event does not meet the expected schema, the validation fails and prevents posting, ensuring data accuracy. Successful validation confirms the event is properly formatted, enabling efficient automated processing.
3Productivity
If cross-platform data sharing is implemented, then workflow efficiency improves, but system complexity increases
Solution Approach 1:
The integration system is segmented into distinct functional components: the event receiver that captures events from the communication platform, the serializer that converts events to a standardized format, the validator that checks format compliance, and the publisher that posts events to the cloud platform. This segmentation manages complexity by organizing functions into modular, independently manageable units.
Solution Approach 2:
The serializer transforms events by changing their parameter representation from the communication platform's native format to a standardized cloud platform format. This parameter transformation enables cross-platform compatibility while keeping the transformation logic encapsulated in the serializer, preventing complexity from propagating throughout the entire system.
Data Source
AI summary
Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.