Excursion Pass Sales Allocation via User Evaluation Feedback
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Solution Overview
Problem
Current excursion pass systems fail to provide effective feedback on service quality to transportation operators, limiting their ability to improve service based solely on user usage history records.
Innovation Solution
An information providing system that includes a server and terminal capable of estimating used transportation units, acquiring user evaluations, and calculating sales allocation to operators, allowing for improved service quality assessment and feedback.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If service evaluation is based only on usage history records, then data collection is simple, but service quality feedback is insufficient
Solution Approach 1:
The patent introduces a feedback mechanism where users actively evaluate transportation services through the terminal application. This feedback includes ratings and comments that are transmitted to the server, creating a closed-loop system that provides quantitative service quality data beyond mere usage statistics.
Solution Approach 2:
The terminal acts as an intermediary device between the user and the server. It collects evaluation information from the user, transmits it to the server, and receives allocation information in return, facilitating the flow of service quality feedback without requiring direct complex interaction between users and the evaluation system.
2Reliability
If traditional excursion pass allocation is used, then sales distribution is simple, but service quality improvement is limited
Solution Approach 1:
The patent changes the parameters used for sales allocation from purely quantitative usage data to a composite metric that includes qualitative evaluation data. This transformation allows the system to reflect actual service quality in the allocation calculations, making the parameter set more comprehensive and reliable for decision-making.
Solution Approach 2:
The system performs preliminary evaluation data collection and processing before finalizing sales allocation. By gathering user feedback continuously and pre-calculating allocation based on accumulated evaluation information, the system ensures that service quality improvements are systematically incorporated into future allocation decisions.
Data Source
AI summary
An information providing system includes: a server including a first processor configured to provide an excursion pass that allows a user to use a plurality of transportation units to a terminal of the user; and a terminal including a second processor configured to output predetermined information to the server. The first processor is configured to: estimate a transportation unit used by the user among the plurality of transportation units, and a usage section of the transportation unit; acquire evaluation information indicating evaluation of the user with respect to the transportation unit from the terminal; calculate allocation of sales of the excursion pass to each operator providing the plurality of transportation units based on an estimation result of the transportation unit and the usage section, and the evaluation information; and output information regarding the allocation to each operator.