Experience State Management for Personalized Destination Visits
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Destinations such as theme parks and sporting events face challenges in managing limited opportunities for personalized experiences, often resulting in a large fraction of visitors feeling left out, as current methods rely on first-come-first-served or random distribution, leading to unfair allocation of scarce resources.
Innovation Solution
A method and system for managing experience state that tracks and prioritizes individual entitlements to personalized experiences, using an event processor to arbitrate and update rankings in real-time, ensuring fair distribution based on business rules and visitor history, allowing for proactive management of finite resources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If personalization opportunities are provided to all visitors, then visitor satisfaction is improved, but the limited resources are depleted quickly and cannot be sustained
Solution Approach 1:
The system dynamically adjusts the allocation of personalization resources based on real-time visitor tracking and entitlement verification. Instead of static allocation, the system continuously updates which visitors are entitled to which experiences, allowing resources to be dynamically reassigned to maximize overall visitor satisfaction while preventing depletion.
Solution Approach 2:
The system changes the parameter of resource allocation from unlimited access to entitlement-based access. By implementing experience states that track which visitors have received which personalizations, the system transforms the resource distribution model to ensure sustainable usage while maintaining high visitor satisfaction through fair allocation.
2Ease of operation
If personalization experiences are distributed on a first-come-first-served basis, then resource allocation is simple, but many visitors feel left out and dissatisfaction increases
Solution Approach 1:
The system implements feedback mechanisms by tracking visitor experiences and entitlements. The experience state management system monitors which visitors have received which personalizations and uses this feedback to make informed allocation decisions, ensuring fair distribution while maintaining operational simplicity through automated tracking and verification.
Solution Approach 2:
The system enables self-service allocation by automatically verifying visitor entitlements and managing experience distribution without manual intervention. The experience state system autonomously determines which visitors are entitled to which personalizations based on tracked data, eliminating the need for complex manual allocation while ensuring fair distribution.
3Reliability
If multiple visitors are entitled to the same experience simultaneously, then more visitors are satisfied, but resource conflicts arise and management complexity increases
Solution Approach 1:
The system segments the visitor population into distinct experience states, tracking which visitors are entitled to which specific personalizations. By dividing the management system into individual experience state records for each visitor, the system can handle multiple entitlements efficiently without creating conflicts, as each segment is independently managed and tracked.
Solution Approach 2:
The experience state management system acts as an intermediary between visitors and personalization resources. It mediates resource allocation by verifying entitlements and coordinating distribution, preventing conflicts while allowing multiple visitors to receive appropriate experiences. The intermediary tracks and manages all entitlements centrally, reducing overall system complexity despite multiple simultaneous claims.
Data Source
AI summary
A method for managing distribution of entitlements, such as personalized or enhanced experiences at a destination such a theme park. The method includes receiving a request for experience state management from an experience system that defines an experience provided by the experience system and identifies a single or multiple visitors. The method includes accessing an experience state associated with the identified visitors. The experience state defines experiences the visitor is entitled to receive and a ranked or prioritized listing of these experiences. The method includes responding to the experience system indicating whether the visitor is eligible to receive the defined experience based on their experience state and, when there are two or more eligible visitors, arbitrating amount the members of this eligible group. A feedback loop causes the experience states to be updated to modify the prioritized listings and to update an experience history for use in later arbitrations.