Empirical Expert Routing via Location Tracking Data
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Solution Overview
Problem
Conventional online systems are ineffective in objectively determining experts for specific venues or events due to their subjective nature and inability to validate user input, and they lack efficient graphical representation of locations on maps, especially when scaling changes.
Innovation Solution
A system that collects location tracking data to empirically determine user expertise by analyzing frequency and duration of visits to venues, using this data to identify experts and efficiently represent locations on maps across different scales.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional online systems use autobiographical user input to determine expertise, then users can self-report their knowledge, but the system cannot validate the accuracy or真实性 of this input
Solution Approach 1:
The patent introduces location tracking data as an intermediary objective indicator to validate user expertise claims. Instead of relying solely on subjective user self-reporting, the system uses third-party location data (from GPS, check-ins, etc.) as a mediator to objectively verify whether users actually visit venues they claim expertise in, thereby resolving the contradiction between ease of self-reporting and accuracy of validation
Solution Approach 2:
The system implements feedback loops where location tracking data continuously monitors and validates user expertise claims. The objective location data provides feedback on whether users are actually present at venues they claim knowledge about, allowing the system to dynamically adjust expertise assessments based on verified behavioral patterns rather than unverified self-reporting
2Quantity of substance
If conventional systems send requests to large sets of peer users hoping an expert responds, then more potential experts might be reached, but the system lacks ability to verify expert experience and the user's social network scale is limited
Solution Approach 1:
The patent uses location tracking data as an intermediary verification mechanism to objectively assess expert experience. Instead of relying on users to self-verify their expertise or hoping random peers respond, the system uses third-party location data to validate whether users actually frequent venues they claim expertise in, providing objective verification independent of user claims or social network limitations
Solution Approach 2:
The system replaces the mechanical/social approach of hoping experts respond within limited networks with an automated data-driven approach. Location tracking data automatically verifies expertise without requiring manual verification or relying on social network connections, substituting objective digital footprints for subjective self-reporting and random peer responses
3Quantity of substance
If conventional systems fractionally overlay graphical elements on maps to show multiple venues, then each element occupies unique portion of interface, but this introduces significant challenges for users attempting to select individual elements
Solution Approach 1:
The patent applies segmentation by dividing the map display into hierarchical levels (overview mode showing multiple venues, detailed mode showing individual venues). When users need to select specific venues, the system segments the display to show only relevant individual elements, separating the selection task from the overview task and making individual element selection much easier while still allowing display of many venues through hierarchical navigation
Data Source
AI summary
Systems and methods for empirical expert determination and question and answer routing are provided. They system collects location tracking data about each user and analyzes the location tracking data to empirically determine the level of expertise a particular user has for a specific venue/event or a specific geographic region at a particular scale on a map. The system receives questions about a specific venue/event or about a category of venue/event in a specific geographic region at a particular scale on a map and routes those questions in real time to one or more experts for the specific venue/event or the category of venue/event in the specific geographic region. The system receives a response to the question from at least one of the one or more experts and routes the response back to the requestor, also in real time. The system also efficiently represents the location of a plurality of venues/events and/or users within a specific geographic region on a displayed map at a plurality of scales of the map.