Explicit Feedback Controls in Messaging for Content Relevance
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Solution Overview
Problem
Current network services rely on passive implicit feedback mechanisms, such as read receipts, which fail to provide accurate and effective feedback on the utility of messaging content, limiting the ability to gauge content effectiveness and user preferences.
Innovation Solution
Implementing explicit feedback controls within messages, allowing users to provide feedback on individual objects or the message as a whole, using named entity recognition to identify objects, and updating a feedback model to suggest edits or filter messages based on user preferences.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If implicit feedback mechanisms (read receipts, impressions) are used to gauge content effectiveness, then the system maintains simplicity in operation, but the accuracy and reliability of feedback are insufficient
Solution Approach 1:
The patent introduces explicit feedback controls that allow users to actively provide feedback on message content, objects, and concepts. This transforms the passive implicit feedback system into an active explicit feedback system, significantly improving measurement precision while managing complexity through automated processing
Solution Approach 2:
The system automatically identifies concepts and objects in messages, inserts appropriate feedback controls, and processes user feedback without requiring manual system configuration. This self-service approach improves feedback accuracy while minimizing the complexity burden on users
2Measurement precision
If explicit feedback controls are inserted in messages, then feedback accuracy improves, but the complexity of message processing and system operations increases
Solution Approach 1:
The system automatically performs message analysis, object identification, and feedback control insertion without requiring user intervention. This maintains ease of operation for users while achieving high feedback accuracy through automated explicit feedback mechanisms
Solution Approach 2:
The feedback system is segmented into distinct components: message analysis, object identification, feedback control insertion, and feedback processing. This segmentation allows the system to handle complexity internally while presenting a simple interface to users
3Productivity
If automated message analysis and feedback control insertion are implemented, then feedback collection effectiveness improves, but processing time and system resource consumption increase
Solution Approach 1:
The system performs message analysis and feedback control insertion in advance of message delivery. This preliminary action ensures feedback controls are already in place when users receive messages, improving feedback collection effectiveness without adding processing time at the point of user interaction
Solution Approach 2:
The patent replaces manual feedback collection processes with automated computer-based analysis and control insertion. This substitution significantly improves productivity while the automated nature of the system efficiently manages processing time through algorithmic optimization
Data Source
AI summary
In some aspects, the techniques described herein relate to a method including: identifying, by a processor, an object included in a message addressed to a user; inserting, by the processor, an explicit feedback control in the message, the explicit feedback control associated with the object; delivering, by the processor, the message including the explicit feedback control to a client device of the user; and receiving, by the processor, feedback from the user in response to an interaction of the user with the explicit feedback control.