Network Extender Onboarding Status Display Logic
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Solution Overview
Problem
Users often incorrectly assume that Wi-Fi extenders are defective due to multiple dropped connections during the onboarding process, leading to unnecessary returns or service calls, as they are not aware that frequent disconnections are a normal part of the onboarding process.
Innovation Solution
A system and method that initiates a connecting status image during onboarding, checks connection status at varying intervals, and only displays a connected status image once the Wi-Fi extender has successfully connected twice consecutively, masking frequent disconnections from the user.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the system displays real-time connection status during onboarding, then users can monitor the onboarding process, but users become confused and frustrated by frequent disconnections during normal onboarding operations
Solution Approach 1:
The system displays a connecting status image at the beginning of the onboarding process to indicate that connection attempts are underway. This preliminary action prepares users for potential fluctuations in connection status and prevents confusion when disconnections occur during the multi-step onboarding process.
Solution Approach 2:
The system uses a conservative approach by requiring two consecutive successful connection checks before displaying the connected status image. This partial verification approach filters out transient connection issues and provides a more reliable indication of successful onboarding, reducing user frustration from false positives.
2Reliability
If the system checks connection status frequently, then connection reliability is accurately monitored, but the onboarding process appears more unstable to users
Solution Approach 1:
The system performs multiple connection checks but requires two consecutive successful checks before indicating connected status. This partial verification approach ensures reliable monitoring while filtering out transient connection issues that would otherwise appear as instability to users.
Solution Approach 2:
The system displays a connecting status image during the checking period, preliminarily indicating to users that connection verification is in progress. This manages user expectations and prevents misinterpretation of intermediate connection states during the multi-check verification process.
Data Source
AI summary
A system and a method are provided for a network access point device for use with a network extender device and a display device. The network access point device is configured to initiate an onboarding process to onboard the network extender device, to generate data to enable the display device to display a connecting status image when the onboarding process has started, to periodically check the connection state of the network extender device, and to generate data to enable the display device to display a connected status image after the network access point has been successfully onboarded.