Managing External Email Engagement in Group Systems

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Solution Overview

Problem

Existing group-based communication systems face inefficiencies in managing limited engagement by external email resource entities, leading to inappropriate frequency of message transmission, which affects computing resource and network bandwidth usage, impacting operational stability.

Innovation Solution

The system employs a processor and memory with computer-coded instructions to manage limited engagement by querying a repository for external email resource entities, applying a limited engagement protocol that considers timestamp differences, conversation primitives, and user proximities to determine when to transmit communication messages as hybrid email objects to external email resources.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If communication messages are transmitted frequently to external email resource entities, then user engagement is improved, but computing resource and network bandwidth usage increases

Engineering Contradiction:
Improveuser engagementVSAvoidcomputing resource and network bandwidth usage
Core Design Contradiction:
ReliabilityVSLoss of energy

Solution Approach 1:

The system changes the frequency parameter of message transmission by introducing time-based thresholds and rate limiting mechanisms. External email resource entities are queried at controlled intervals rather than continuously, adjusting the transmission frequency parameter to balance engagement with resource consumption.

Inventive Principle:
Principle #35Parameter changes

Solution Approach 2:

The system implements feedback mechanisms by monitoring engagement metrics from external email resource entities and adjusting transmission frequency accordingly. The group-based communication system receives feedback about entity engagement levels and modulates message transmission rates based on this feedback to optimize resource usage.

Inventive Principle:
Principle #23Feedback

2Loss of energy

If communication messages are transmitted infrequently to external email resource entities, then computing resource and network bandwidth usage is reduced, but user engagement deteriorates

Engineering Contradiction:
Improvecomputing resource and network bandwidth usageVSAvoiduser engagement
Core Design Contradiction:
Loss of energyVSReliability

Solution Approach 1:

The system applies dynamic transmission strategies where the frequency of message delivery is adjusted in real-time based on multiple factors including time of day, entity activity patterns, and engagement history. This dynamic approach ensures optimal engagement while minimizing resource consumption.

Inventive Principle:
Principle #15Dynamics

Solution Approach 2:

The system performs preliminary actions by pre-configuring transmission schedules and thresholds before engagement issues arise. Time-based thresholds and rate limiting parameters are established in advance to prevent both over-transmission and under-transmission scenarios.

Inventive Principle:
Principle #10Preliminary action

3Speed

If external email resource entities are queried continuously, then message delivery timeliness is improved, but operational stability deteriorates

Engineering Contradiction:
Improvemessage delivery timelinessVSAvoidoperational stability
Core Design Contradiction:
SpeedVSStability of the object's composition

Solution Approach 1:

The system transitions from continuous querying to periodic action by implementing time-based thresholds and scheduled query cycles. External email resource entities are queried at regular intervals rather than continuously, maintaining operational stability while ensuring timely message delivery through strategic periodic checks.

Inventive Principle:
Principle #19Periodic action

Solution Approach 2:

The system applies skipping by introducing deliberate pauses in the querying process. Time-based thresholds cause the system to skip certain query cycles when conditions are met, reducing operational load while maintaining stability through controlled skipping of non-critical query operations.

Inventive Principle:
Principle #21Skipping (Rushing through)

Data Source

PatentUS11539653B2Methods and apparatuses for managing limited engagement by external email resource entity within a group-based communication system
Publication Date: 2022.12.27 SALESFORCE INC
  • US11539653B2 patent drawing
  • US11539653B2 patent drawing
  • US11539653B2 patent drawing

AI summary

Method, system, apparatus, and computer program product for programmatically managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system are described herein.