Eye Tracking Indication for Real-Time Communication Alignment
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Solution Overview
Problem
In real-time communication sessions, particularly in call centers and web conferencing, participants may become confused when the speaker is unaware of which part of the visual content the listener is focusing on, leading to potential misalignment in the discussion.
Innovation Solution
A method and system that captures eye tracking information from one user's computing system and translates it to display an indication on another user's system, allowing real-time awareness of the focused location within the visual content, even across different displays with varying content presentation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If eye tracking information is captured and transmitted in real-time during communication sessions, then communication clarity and alignment are improved, but system complexity and data processing requirements increase
Solution Approach 1:
The patent introduces an eye tracking system as an intermediary component that captures gaze information and a translation system that maps eye positions to display coordinates. This intermediary layer handles the complexity of cross-display coordinate translation, isolating the core communication function from the complexity of eye tracking data processing while maintaining reliable communication alignment.
Solution Approach 2:
The system implements real-time feedback by displaying visual indicators of where the other party is looking on the screen. This feedback loop allows speakers to adjust their presentation based on the listener's focus, improving communication alignment while the automated nature of the feedback minimizes the operational complexity for users.
2Loss of information
If eye tracking data is processed and displayed across different computing systems with varying display configurations, then real-time awareness of focused location is achieved, but coordinate translation accuracy and processing time are affected
Solution Approach 1:
The patent performs preliminary actions by pre-establishing display configuration parameters and coordinate mapping relationships between different displays. By preparing translation mappings in advance and maintaining buffer zones for eye tracking data, the system reduces real-time processing requirements while preserving accurate focus location information across different display configurations.
3Loss of information
If multiple eye tracking indications are displayed simultaneously for multiple users, then group communication awareness is improved, but display clutter and information overload increase
Solution Approach 1:
The patent merges multiple eye tracking indications by displaying them at their respective locations on the shared content rather than as separate overlay elements. This integration approach allows multiple users' focus points to be visualized simultaneously without creating display clutter, as the indications become part of the content itself rather than additional layers that compete for attention.
Data Source
AI summary
Embodiments disclosed herein provide methods, systems, and computer readable storage media for indicating eye tracking information during a real-time communication session. In a particular embodiment, a method provides receiving first eye tracking information captured by a first computing system operated by a first user during the communication session with a second computing system operated by a second user, wherein the first eye tracking information represents a first location on a display of the first computing system to where eyes of the first user are directed. The method further provides determining a second location on a display of the second computing system that corresponds to the first location and instructing the display of the second computing system to display a first indication of the second location in real-time with the communication session.