Facility Alert Messaging With Interactive Remediation Threads
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Solution Overview
Problem
Conventional facility monitoring systems are inefficient in handling alerts during off-hours, requiring cumbersome queries and GUI traversals for additional diagnostic information, leading to delayed remediation of anomalies due to the lack of interactive communication among entities.
Innovation Solution
A facility monitoring system that initiates a natural language-based communication thread among responsible entities, including a facility manager and other participants, using interactive devices for real-time message exchange and query generation to address anomalies, leveraging sensors' feedback for proactive remediation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If conventional facility monitoring systems use traditional alert handling methods with GUI traversals and manual queries, then system complexity is reduced, but response time and remediation efficiency deteriorate
Solution Approach 1:
The patent introduces an automated messaging system as an intermediary between the facility monitoring system and responsible entities. This intermediary automatically generates and transmits alert messages with diagnostic information, eliminating the need for manual GUI traversals and queries. The messaging system acts as a mediator that bridges the gap between sensor detection and human response, significantly reducing response time while managing complexity through automation.
Solution Approach 2:
The system enables self-service by automatically generating comprehensive alert messages that include diagnostic information, sensor readings, and relevant context without requiring human intervention for information gathering. The system serves itself by autonomously querying sensors, analyzing data, and formulating messages, thereby reducing the time loss associated with manual information retrieval and system navigation.
2Measurement precision
If facility managers perform manual information gathering and site visits to assess anomalies, then measurement precision is improved, but loss of time increases
Solution Approach 1:
The system performs preliminary actions by automatically collecting and analyzing diagnostic information from multiple sensors before the facility manager needs to assess the anomaly. The messaging system proactively queries related sensors, gathers contextual data, and prepares comprehensive information packages in advance, enabling faster and more accurate anomaly assessment without requiring time-consuming manual information gathering or immediate site visits.
3Ease of operation
If the system establishes communication threads among multiple entities, then ease of operation is improved, but device complexity increases
Solution Approach 1:
The messaging system is designed with multi-functionality to handle diverse communication needs through a single unified platform. It can transmit various types of messages (alerts, diagnostic information, status updates), support multiple responsible entities, and integrate with different sensor types all through one communication thread system. This universal approach improves ease of operation by providing a single interface for all communication needs while managing complexity through standardized protocols and processes.
Data Source
AI summary
A facility monitoring system, device and application receives and interprets readings from multiple sensors for determining a condition, alert or alarm triggered at the facility, and initiates appropriate notifications and/or responses. Low-cost sensors detect or receive a sensed parameter pertaining to a condition in a physical facility space, such as temperature, moisture, electric failure or portal/door state. Sensor feedback transmitted and received at a remote facility manager or application is reported via a user accessible GUI (Graphical User Interface). The facility manager commences remedial action in response to an anomalous sensor state or reading, which includes notification of responsive entities for correcting or mitigating the triggering condition. Notification includes commencing a communication thread with responsive entities including a facility manager having a natural language interface and vocabulary responsive to the communication thread for related queries, and proactive logic for generating likely causes or measures for remediation.