Facility management system, notification apparatus, and program
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Solution Overview
Problem
Existing facility management systems do not adequately allow users to recognize abnormalities in devices such as air-conditioners, failing to consider user desires for awareness of such issues.
Innovation Solution
A facility management system with first and second management apparatuses, a user terminal, and a notification apparatus that enables users to input identification information, allowing the system to generate and provide notifications of abnormal facility devices, including air-conditioners, through communication interfaces and processors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the management system only notifies servicepersons of abnormality, then the serviceperson can recognize and repair the abnormality, but the user cannot recognize the abnormality of the facility device
Solution Approach 1:
The notification apparatus serves as an intermediary between the management system and the user. It receives abnormality information from the management system and delivers it to the user's terminal device, enabling the user to recognize facility abnormalities without directly accessing the complex management system.
Solution Approach 2:
The system separates the notification function from the management system itself by introducing a dedicated notification apparatus. This segmentation allows the management system to focus on monitoring while the notification apparatus handles user communication, improving both reliability and user awareness.
2Loss of information
If the system provides comprehensive abnormality information to users, then users can appropriately recognize abnormalities, but the system complexity increases
Solution Approach 1:
The notification apparatus acts as an intermediary that simplifies the interface between the complex management system and the user. It receives detailed abnormality information from the management system and presents it in a user-friendly format through the terminal device, reducing system complexity while maintaining information delivery.
Solution Approach 2:
The system creates a simplified copy or representation of the abnormality information suitable for user consumption. Instead of requiring users to interact with the full management system, the notification apparatus generates a user-appropriate copy of the abnormality data that can be delivered through standard terminal devices.
Data Source
AI summary
A management server generates abnormality information on an abnormal facility device of at least one facility device managed by an identified management apparatus indicated by identification information transmitted from a user terminal. The management server then causes the user terminal to provide notification of this abnormality information.