Selective Failure Notification via Symbol Access
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Solution Overview
Problem
Users of information processing devices, such as digital multi-functional peripherals, often feel annoyed by frequent failure notifications if they have registered a contact destination but do not frequently use the device, leading to a demand for an efficient notification mechanism.
Innovation Solution
A server device with communication, information storage, and output means that communicates with information processing devices, stores failure information, and outputs it to user terminals via a specified access destination, allowing users to selectively receive failure notifications through a user-friendly interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the user registers a contact destination to receive failure notifications, then the user is notified of each failure circumstance, but users who do not frequently use the device feel annoyed by being notified of each failure circumstance
Solution Approach 1:
The notification system dynamically adapts to user behavior by monitoring usage patterns and automatically adjusting notification frequency. The system transitions from static always-on notifications to dynamic conditional notifications based on whether the user is currently using the device, thereby maintaining reliability while reducing user annoyance.
Solution Approach 2:
The system implements feedback mechanisms by monitoring user interaction patterns and device usage status. This feedback loop enables the notification system to learn from user behavior and adjust its operation accordingly, sending notifications only when appropriate based on current usage context, thus resolving the contradiction between reliable notification delivery and user annoyance.
2Object-affected harmful factors
If the user does not register a contact destination, then the user is not notified of the failure circumstance, but the user cannot be notified of the failure circumstance
Solution Approach 1:
The notification system operates autonomously by automatically detecting device usage status and determining whether notifications should be sent. The system serves itself by monitoring its own operational context and making intelligent decisions about notification delivery without requiring user configuration, thus preventing information loss while avoiding user annoyance.
Solution Approach 2:
The system introduces an intermediary intelligence layer that sits between the failure detection mechanism and the notification delivery system. This intermediary analyzes usage patterns and contextual information to mediate notification delivery decisions, ensuring that important failure information reaches users while filtering out notifications that would cause annoyance.
3Loss of information
If the system sends notifications to all registered contact destinations, then all users receive failure information, but users who do not frequently use the device are notified of each failure circumstance causing annoyance
Solution Approach 1:
The notification system dynamically adjusts its behavior based on real-time device usage status. When the device is actively being used, notifications are suppressed or delayed. When the device is idle or not in use, notifications are sent promptly. This dynamic adaptation maintains complete failure information delivery while eliminating the need for users to manually manage notification preferences.
Solution Approach 2:
The system performs preliminary analysis of device usage patterns and contextual information before sending notifications. By pre-evaluating whether the current context is appropriate for notification delivery, the system ensures that all failure information is delivered at optimal times, maintaining information completeness while improving ease of operation through automatic contextual awareness.
Data Source
AI summary
A server device includes communication means, information storage means, and output means. The communication means communicates with an information processing device that includes a display unit for displaying a symbol and a sending unit for sending information relating to the failure of the own device. The information storage means stores the information relating to the failure sent from the information process device. The output means outputs information relating to the failure stored in an access destination specified by the symbol to a user terminal that reads the symbol.