Handling Faulty Mobile Subscriber Registrations
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Solution Overview
Problem
Faulty registrations in mobile communication devices lead to billing issues due to missing or mismatched subscriber information, resulting in double billing scenarios between network provisioning systems and carriers.
Innovation Solution
A method and system that receive faulty registrations, select and search for matching identification information, associate the faulty registration with a matching existing registration, and utilize this information for provisioning, creating a 'dummy' registration if necessary to avoid billing errors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the registration for the mobile communications device is created in the provisioning system, then the subscriber can access data services, but billing problems arise when the registration is faulty or missing subscriber information
Solution Approach 1:
The system implements a feedback mechanism by continuously monitoring registrations in the provisioning system and automatically detecting faulty or incomplete registrations. When a registration is identified as problematic, the system triggers an corrective process that retrieves the correct subscriber information from the carrier network and updates the provisioning system, thereby maintaining billing accuracy while preserving service access.
Solution Approach 2:
The system employs self-service automation where the faulty registration detection and correction process operates autonomously without requiring manual intervention. The system automatically identifies problematic registrations, searches for matching subscriber information using available identifiers, retrieves correct data from the carrier, and updates the provisioning system, thereby resolving billing issues while maintaining continuous service availability.
2Ease of operation
If the registration includes subscriber information that differs from the carrier's billing information, then service provisioning can proceed, but double billing scenarios occur
Solution Approach 1:
The system performs preliminary validation of subscriber information during the registration process by comparing provisioning system data with carrier billing information before service activation. This preliminary check identifies discrepancies in subscriber details such as name, address, or account number, preventing faulty registrations from being activated and thereby avoiding double billing scenarios while maintaining smooth service provisioning for valid registrations.
3Reliability
If manual verification of each registration is performed, then billing accuracy is maintained, but processing time and system complexity increase
Solution Approach 1:
The system replaces manual verification with an automated self-service mechanism that continuously monitors registrations and automatically detects faulty entries. The system uses algorithmic comparison of subscriber information against carrier data, automatically retrieves correct information using available identifiers, and updates provisioning records without human intervention, thereby maintaining billing accuracy while reducing operational complexity and processing time.
Data Source
AI summary
A method and system for handling a faulty registration for a subscriber with a mobile communication device in a communications network. A faulty registration comprises a registration missing identification information or having a field that is missing an identifier or other form of information. The method and system comprise selecting another field or property in the faulty registration, which is populated with an identifier or identification information, and searching the selected field or property in a list of registrations for matching identification information. Associating the faulty registration with an existing registration for a subscriber based on matching the identification information. According to another aspect, the system and method comprise generating a new registration for the customer with the faulty registration if a matching registration is not located or search criteria are not satisfied. According to another aspect, the system and method comprise creating a record associated with the faulty registration.