Reply Destination Retrieval in Fax Communication Management
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Solution Overview
Problem
Existing communication systems face inaccuracies in automatically determining the transmission source information for returning documents, as the conventional techniques rely on manual input or can be intentionally altered, leading to inaccurate reply destination information.
Innovation Solution
A communication management system that includes a number search server to provide accurate reply destination information by storing and managing telephone numbers and associated information, allowing automatic retrieval and verification of transmission source details.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual input or intentional setting of transmission source information is used, then the system can operate with simple structure, but the accuracy of reply destination information deteriorates
Solution Approach 1:
A communication management server is introduced as an intermediary between the facsimile communication system and the number search server. The server receives transmission source information from incoming faxes, searches for accurate reply destination numbers through the number search server, and manages the correspondence between transmission source CSIDs and actual reply destinations. This intermediary system resolves the contradiction by automating the information retrieval process while maintaining system operability.
Solution Approach 2:
The patent replaces manual mechanical input methods with automated electronic information retrieval. Instead of manually entering or intentionally setting reply destination information, the system automatically queries a number search server using the transmission source CSID as a key, retrieves the accurate reply destination number, and populates it in the database. This substitution of mechanical operations with automated electronic processes improves accuracy while managing system complexity.
2Measurement precision
If automated retrieval of transmission source information is implemented, then the accuracy of reply destination information improves, but the device complexity increases
Solution Approach 1:
The communication management server performs multiple functions: receiving incoming faxes, extracting transmission source CSID information, querying the number search server for reply destinations, storing correspondence data in databases, and managing outgoing replies. By consolidating these diverse functions into a single multi-functional server, the system achieves automated accurate information retrieval without proportionally increasing overall system complexity.
3Reliability
If CSID information is manually input or intentionally altered, then the system operates flexibly, but the reliability of transmission source information deteriorates
Solution Approach 1:
The system establishes a feedback mechanism where the communication management server continuously queries the number search server using transmission source CSIDs as keys, retrieves verified reply destination information, and updates the database accordingly. This feedback loop ensures that the information stored in the database reflects the most accurate and current reply destinations, thereby improving reliability while maintaining operational flexibility through automated updates.
Data Source
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AI summary
A communication management system (6) comprises a data processing apparatus (3) configured to receive and process data transmitted by a communication apparatus (2), a communication management apparatus (5) configured to communicate with the data processing apparatus and manage the data received by the data processing apparatus; and a communication terminal (4) configured to communicate with the data processing apparatus and the communication management apparatus. The data processing apparatus includes a reception means (31) configured to receive the data transmitted by the communication apparatus (2) and a transmission means (31) configured to transmit transmission source information of the communication apparatus included in the received data to the communication management apparatus. The communication management apparatus includes a reception means (51) configured to receive the transmission source information transmitted by the data processing apparatus and user identification information transmitted by the communication terminal for identifying a user who uses the communication terminal, and a transmission means (51) configured to transmit reply destination information corresponding to the transmission source information to the communication terminal authenticated by the user identification information received by the reception means.