Communications Feature Utilization Analytics
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Solution Overview
Problem
Organizations face challenges in evaluating the utilization of communications features within their purchased service bundles, leading to difficulties in determining which features are underutilized and making informed decisions about changes to their communications services.
Innovation Solution
A method that identifies underutilized communications features by analyzing usage data, comparing adoption rates with industry benchmarks, and providing report data and instructional materials to organizations, allowing them to adjust their feature sets and enhance service value.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If communications services are provided in bundles with multiple features, then service versatility and functionality are improved, but difficulty in evaluating feature utilization and making informed decisions increases
Solution Approach 1:
The patent segments the bundled communications service into individual features (instant messaging, telephony, video conferencing, data sharing) and evaluates utilization of each feature separately. This allows organizations to understand which specific features are underutilized rather than treating the bundle as a monolithic unit, thereby resolving the difficulty in evaluating feature utilization while maintaining service versatility.
Solution Approach 2:
The system implements feedback by continuously monitoring usage levels of each communications feature and providing this information to organizations. This feedback mechanism enables organizations to make informed decisions about their service bundles by showing actual utilization data, comparing it with industry benchmarks, and identifying underutilized features that could be removed or optimized.
2Adaptability or versatility
If organizations include all available communications features in their service bundle, then service completeness is improved, but service cost and complexity increase
Solution Approach 1:
The patent enables dynamic adjustment of service bundles based on actual utilization patterns. Organizations can start with complete service bundles and dynamically remove underutilized features over time, or add features as needs evolve. This dynamic approach allows service completeness to be maintained initially while reducing complexity as underutilized features are identified and removed based on continuous monitoring and industry benchmark comparisons.
3Measurement precision
If organizations monitor and analyze usage data for each communications feature, then ability to identify underutilized features is improved, but data processing requirements and analytical complexity increase
Solution Approach 1:
The patent implements a multi-functional analytics system that simultaneously performs multiple functions: monitoring usage levels of individual features, comparing data with industry benchmarks, identifying underutilized features, and providing actionable recommendations. This universal analytics platform consolidates what would otherwise be separate analytical tasks into a single system, thereby improving measurement precision while managing analytical complexity through integration and automation.
Data Source
AI summary
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the utilization of communications features. In one aspect, a method includes identifying, for a particular organization, a set of communications features that are included in a communications service that is provided to the particular organization. Usage levels of communications features by members of the organization are determined. Based on the usage levels a determination is made that the at least one of the communications features is being underutilized. An updated set of communications features that removes the at least one of the communications features from the communications service that is provided to the particular organization is selected. Data that changes the set of communications features provided to the particular organization based, at least in part on the updated set of communications features are generated.