Federated Database Aggregating Business Service Context
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Solution Overview
Problem
Traditional Business Service Management (BSM) tools fail to provide a comprehensive view of the status or health of IT systems due to data dispersion across various applications, limiting user understanding as they can only access data specific to their application.
Innovation Solution
A method and system that enables a mobile computing device to request and display an aggregated business service context from a database, incorporating information from multiple applications, using a federated database to aggregate data and present a unified view of business service performance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional BSM tools are used to manage IT services, then each application can access its own data, but the user cannot obtain a comprehensive view of the business service status because data is dispersed across multiple applications
Solution Approach 1:
The patent implements a federated database that consolidates data from multiple independent applications (email server, Help-Desk, system resource monitoring) into a unified structure. This allows the mobile device to retrieve comprehensive business service context in a single query, eliminating information loss while maintaining the independence of source applications.
Solution Approach 2:
The federated database acts as an intermediary layer between the mobile device and multiple source applications. It aggregates data from diverse applications without requiring changes to the applications themselves, providing a unified view while preserving the existing application architecture.
2Ease of operation
If a mobile device requests business service context from a federated database, then the user receives aggregated information from multiple applications, but the data retrieval and aggregation process becomes more complex
Solution Approach 1:
The patent extracts the data aggregation complexity from the mobile device and relocates it to the federated database server. The mobile device only needs to send simple context requests and receive aggregated results, while the complex aggregation logic resides on the server side where it belongs.
3Productivity
If traditional BSM applications are used, then the system maintains simple data access patterns, but the user productivity is reduced due to limited visibility of business service health
Solution Approach 1:
The patent adds a new dimension to data access by enabling mobile devices to query the federated database. This creates a new information channel that delivers comprehensive business service context to users anywhere in the organization, not just at traditional desktop locations, thereby improving productivity through better visibility.
Data Source
AI summary
According to one general aspect, a method may include displaying a user interface associated with the application. The user interface may provide a selection of a business service that is implemented within an Information Technology (IT) environment by at least one server and at least one business application executing on the at least one server. The method may include requesting a service status for the business service based on the selection, and receiving a database result regarding the business service from a database server. The database result may include performance information associated with the business service. The method may include displaying the service status as a user interface element viewable within the user interface of the application. The service status may provide the performance information that has been received within the database result.