Feed-Based Collaboration System for Enterprise Record Updates

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

In cloud computing environments, existing database management techniques fail to effectively communicate and track the activities of users across a database system, leading to inefficient, untimely, and incomplete information sharing among users, particularly between employees like salespersons and their managers.

Innovation Solution

A system and method for facilitating collaboration by associating groups of users with database records, allowing updates to records to be published to subscribed groups' feeds, enabling real-time information sharing and collaboration through a feed-based enterprise network.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If existing database management techniques are used in cloud computing environments, then database resources can be provided, but user activity communication and tracking become difficult and inefficient

Engineering Contradiction:
Improveuser activity informationVSAvoidinformation sharing efficiency
Core Design Contradiction:
Loss of informationVSProductivity

Solution Approach 1:

The patent implements a feed-based system that automatically publishes record updates to subscribed users, creating a continuous feedback loop where users receive real-time notifications about database activities. This resolves the information loss problem by ensuring all relevant users are automatically informed of changes without manual intervention.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The system introduces a feed publication mechanism as an intermediary between database record updates and user notification. This mediator automatically captures record changes, formats them as feed items, and distributes them to subscribed users, eliminating the inefficiency of manual report creation and sharing.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If manual reports are created to share user activity information, then information can be communicated, but the process becomes inefficient, untimely, and incomplete

Engineering Contradiction:
Improveinformation completenessVSAvoidreport creation time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The system enables self-service information dissemination where the database system automatically generates and publishes feed items about record updates without requiring manual report creation. Users simply subscribe to records of interest, and the system handles all information collection, formatting, and distribution automatically.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

Users subscribe to records in advance before any updates occur. The system pre-establishes the notification channels, so when updates happen, information is immediately published to the correct users without any delay for report generation or distribution setup.

Inventive Principle:
Principle #10Preliminary action

3Ease of operation

If traditional database systems are used, then data storage is achieved, but real-time collaboration and information dissemination among users are limited

Engineering Contradiction:
Improvecollaboration easeVSAvoidactivity visibility
Core Design Contradiction:
Ease of operationVSLoss of information

Solution Approach 1:

The system combines database storage, real-time update tracking, and automated notification distribution into a single multi-functional platform. The feed-based enterprise network simultaneously provides data storage, change detection, user subscription management, and information dissemination, making collaboration easy while maintaining complete activity visibility.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS9542472B2Facilitating collaboration on a record among a group of users of a feed-based enterprise network
Publication Date: 2017.01.10 SALESFORCE INC
  • US9542472B2 patent drawing
  • US9542472B2 patent drawing
  • US9542472B2 patent drawing

AI summary

Disclosed are some examples of systems, methods and storage media for associating a group of users to a record and facilitating collaboration on the record by the users via a group feed of an enterprise network. In some implementations, a system includes first data associating each of a plurality of group identifiers to one or more record identifiers, and second data associating each of a plurality of feed item identifiers to a respective group identifier or record identifier. In one implementation, the system is configured to receive a request for a first group feed associated with a first group identifier. Based on the request, the system identifies one or more first record identifiers associated with the first group identifier, identifies one or more first feed item identifiers associated with the first group identifier or the first record identifiers, and generates the first group feed to include the corresponding feed items.