Feedback Analysis System for Unstructured Comment Visualization

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Solution Overview

Problem

Existing online content sharing platforms face challenges in analyzing and summarizing large volumes of unstructured feedback from users, such as comments, which are time-consuming and difficult to understand, especially for content creators who need real-time insights to adjust their content accordingly.

Innovation Solution

A feedback analysis system that uses natural language processing and machine learning models to parse and analyze unstructured text feedback, generating an interactive graphical representation summarizing sentiments and keywords, allowing content creators to quickly understand audience preferences and adjust their content in real-time.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If a comment mechanism enabling free-form text feedback is provided, then the feedback becomes multi-dimensional and more informative, but it becomes challenging and time-consuming to review and understand the feedback in a cumulative manner

Engineering Contradiction:
Improvefeedback information completenessVSAvoidtime to review feedback
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The patent introduces an intermediary processing system that sits between the comment mechanism and the content creator. This system automatically parses, analyzes, and summarizes unstructured text feedback into structured, visually presented insights. The intermediary transforms raw comments into digestible formats including sentiment analysis, keyword extraction, and graphical representations, thereby preserving complete feedback information while eliminating the time-consuming manual review process.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Measurement precision

If manual review of comments is performed, then detailed understanding of feedback is achieved, but the process is time-consuming and inefficient for large volumes of comments

Engineering Contradiction:
Improvefeedback analysis accuracyVSAvoidfeedback processing speed
Core Design Contradiction:
Measurement precisionVSProductivity

Solution Approach 1:

The patent replaces the mechanical manual review process with an automated computational system. Machine learning models and natural language processing algorithms substitute human analysts, enabling the system to process large volumes of comments at high speed while maintaining or improving analysis accuracy. The automated system performs sentiment analysis, entity recognition, and pattern detection that would be tedious and error-prone if done manually, thereby simultaneously increasing productivity and measurement precision.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

3Speed

If real-time feedback analysis is implemented, then content creators can adjust content quickly, but the complexity of processing and analyzing unstructured text in real-time increases significantly

Engineering Contradiction:
Improvecontent adjustment speedVSAvoidanalysis system complexity
Core Design Contradiction:
SpeedVSDevice complexity

Solution Approach 1:

The patent implements preliminary action by pre-processing and pre-analyzing comment data as it arrives, rather than waiting for batch processing. The system continuously parses incoming comments, extracts features, and updates analytical models in real-time. This preliminary processing prepares the feedback data in advance, enabling content creators to access actionable insights immediately without waiting for complex analysis to complete, thereby achieving real-time content adjustment capability while managing system complexity through progressive data preparation.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS11928436B2Systems and methods for providing a visualization tool for analyzing unstructured comments
Publication Date: 2024.03.12 TYNTRE LLC
  • US11928436B2 patent drawing
  • US11928436B2 patent drawing
  • US11928436B2 patent drawing

AI summary

Methods and systems are presented for analyzing feedback data associated with a content and generating an interactive graphical representation of the feedback data. Upon receiving a request from a user, a feedback analysis system may access feedback data associated with a content from a content hosting server. The feedback data may include comments submitted by viewers of the content. The feedback analysis system may analyze the comments and generate an interactive graphical representation of the feedback data. The interactive graphical representation may include icons that represents keywords that are relevant to the comments and sentiments of the viewers derived based on the comments. Upon receiving a selection of an icon, the feedback analysis system may present a comment that corresponds to the keyword and/or sentiment represented by the icon.