Femtocell EMF Shielded Enclosure for Automatic IMSI IMEI Extraction
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Solution Overview
Problem
In mobile phone retail environments, obtaining information about a customer's current mobile phone network and handset model is time-consuming and often requires human interaction, limiting salesperson efficiency and customer service.
Innovation Solution
A system using an EMF-shielded enclosure with a femtocell generates a local cellular network, allowing a mobile phone to automatically register and extract IMSI and IMEI information, enabling real-time, human-interaction-free data collection and personalized message transmission to the phone.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a salesperson manually asks the customer for mobile phone information, then the customer can provide the information, but the salesperson's time is occupied and efficiency decreases
Solution Approach 1:
The system enables automatic extraction of mobile phone information (IMSI, IMEI, network operator, handset model) directly from the customer's phone through the femtocell connection, eliminating the need for manual customer input or salesperson inquiry. The phone itself provides the information automatically during the connection establishment process.
Solution Approach 2:
The manual interaction process between salesperson and customer is replaced by an automated electronic system. The femtocell automatically establishes connection, extracts information, and transmits data without mechanical human intervention, substituting the manual information collection process with an automated electronic extraction mechanism.
2Loss of information
If the customer is asked to provide mobile phone information, then the information can be obtained, but the customer may not know the information offhand
Solution Approach 1:
The system extracts information directly from the customer's phone automatically during the connection process. The phone provides its own information (IMSI, IMEI, network operator, handset model) without requiring the customer to recall or manually input data they may not know.
Solution Approach 2:
The femtocell acts as an intermediary between the information extraction process and the customer. It establishes a connection with the phone, automatically retrieves the required information through standard communication protocols, and makes it available to the retail system without the customer needing to know or provide the information directly.
3Adaptability or versatility
If manual information collection is used, then personalized offers can be provided, but the process is time-consuming and limits salesperson availability
Solution Approach 1:
The system extracts all necessary customer information (network operator, handset model, SIM details) in advance during the automatic connection process, before any sales interaction is needed. This preliminary data collection enables immediate personalization of offers without delaying the sales process or occupying the salesperson's time.
Solution Approach 2:
The automated femtocell system performs the information collection and analysis that would otherwise require manual salesperson effort. The electronic extraction and processing of customer data replaces the mechanical process of asking questions, recording information, and analyzing customer needs, enabling rapid personalization while freeing the salesperson for other tasks.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
This system enhances customer service efficiency by automatically determining mobile network and handset details, allowing for customized offers and freeing salespersons to attend to other tasks, while providing an interactive user experience without requiring the customer's mobile phone number.
Implementation Method 1
A system using an EMF-shielded enclosure with a femtocell generates a local cellular network
Data Source
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AI summary
Embodiments of the present invention provides a system and method for extracting information pertaining to a portable wireless communications device (103) which is connectable to a cellular communication network comprising the steps of: disposing the portable wireless communications device within an enclosure (101) substantially impenetrable by electromagnetic radiation; generating a cell of a cellular communication network within the enclosure; transmitting a signal to the device, the transmitted signal being suitable for initiating registration of the device with the generated cell; receiving a signal from the device comprising information pertaining to the device, the received signal being suitable for registering the device with the generated cell; and extracting information pertaining to the device from the received signal. Embodiments also provide the additional step of generating a message dependent upon the extracted information and transmitting the same, via the generated cell, to the user's device.