Flight Connection Routing for Mishandled Baggage and Passengers
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Solution Overview
Problem
Existing baggage handling systems face challenges in efficiently re-routing mishandled items without causing additional delays and manual intervention, and passenger notification systems are limited by airline-specific functionality, leading to inefficiencies and frustration.
Innovation Solution
A system and method that determines a new route for mishandled items and passengers using a processor, which retrieves origin and destination information, determines a new scheduled route, and processes the item or passenger accordingly, without the need for tracker replacement, and provides notifications through mobile and user-accessible devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If existing baggage handling systems are used to re-route mishandled items, then items can be redirected to new destinations, but additional manual intervention steps and tracker replacement are required causing further delays
Solution Approach 1:
The system determines alternative routes in advance before mishandling occurs. When an item is misplaced, the pre-calculated alternative route enables immediate redirection without manual intervention or tracker replacement, significantly reducing re-routing time while maintaining delivery reliability
Solution Approach 2:
The processor acts as an intermediary that automatically manages the re-routing process. It receives item location data, compares it against the alternative route database, and generates redirection instructions without requiring manual tracker replacement or human intervention, thus eliminating the time loss associated with existing manual processes
2Loss of information
If airline-specific passenger notification systems are implemented, then passengers can be notified of their baggage status, but the systems lack multi-airline functionality and require passengers to queue at service desks
Solution Approach 1:
The notification system is designed to serve multiple airlines through a single unified platform. The processor can access and manage passenger information across different airline databases, enabling multi-airline functionality without requiring separate airline-specific systems. This reduces device complexity while improving information communication to passengers
Solution Approach 2:
The system automatically notifies passengers of their baggage status through electronic channels without requiring them to physically queue at service desks. Passengers receive push notifications or emails with real-time baggage location updates, eliminating the need for manual service desk interactions and reducing overall system complexity
3Ease of operation
If manual baggage handling procedures are followed when items miss departure flights, then items can be re-routed, but multiple transfer locations and manual steps cause severe delays
Solution Approach 1:
The system replaces manual mechanical baggage handling procedures with automated electronic route determination. The processor automatically calculates alternative routes and generates electronic redirection instructions, substituting the manual mechanical transfer process. This maintains ease of operation through automated decision-making while dramatically reducing the time loss associated with multiple physical transfers and manual intervention steps
Data Source
AI summary
There is provided a system for determining a route for an item and/or a passenger, the system comprising a processor. The processor is configured to: determine whether the item and/or passenger has missed or is expected to miss a first predetermined departure time of a first scheduled route; retrieve an origin for the item and/or passenger based on the first scheduled route; determine a destination for the item and/or passenger; determine a new, second, scheduled route between the origin and the determined destination wherein the second scheduled route departs from the origin at a second predetermined time which is different from the first predetermined time; and process the item and/or passenger according to the second scheduled route. A corresponding mobile device and user-accessible device for communicating with the system and corresponding methods are also provided.