Communication Format Conversion Service for Cross-Device Routing
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Solution Overview
Problem
Users often face challenges in communicating effectively across different formats, as recipients may prefer to receive and respond to communications in formats different from the original, which existing technologies do not adequately address, especially for devices that cannot handle specific formats like faxes.
Innovation Solution
A method that involves receiving an original communication, converting it into a different format based on user preferences or external rules, and routing it to the recipient, with the ability to convert responsive communications back to the original format, using a communication service provider system that accesses user profiles and external services to manage format conversions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If format conversion is performed to match recipient preferences, then communication compatibility is improved, but system complexity increases
Solution Approach 1:
The patent introduces a format conversion service as an intermediary component that automatically converts communications between different formats. This mediator handles the complexity of format compatibility, allowing the core communication system to remain simple while achieving high adaptability across different devices and formats.
Solution Approach 2:
The communication system is designed with a universal format conversion capability that can handle multiple communication formats (fax, email, SMS, etc.) through a single multi-functional platform. This allows the system to serve diverse communication needs without requiring separate specialized systems for each format.
2Ease of operation
If automatic format conversion is implemented, then user convenience is improved, but processing time increases
Solution Approach 1:
The system performs format conversion in advance as part of the communication routing process, so that when the recipient receives the communication, it is already in the appropriate format. This preliminary action eliminates the need for manual format conversion by the user and reduces overall processing time.
Solution Approach 2:
The format conversion service automatically detects the recipient's preferred format and converts communications without requiring user intervention. The system serves itself by managing format conversions based on stored user preferences, eliminating manual overhead while maintaining convenience.
3Adaptability or versatility
If format preferences are stored and accessed, then communication personalization is improved, but data management complexity increases
Solution Approach 1:
The patent extracts format preference data from individual communication transactions and stores it as separate user profile information. This extraction allows the system to manage format preferences independently, accessing them efficiently during communication routing without complicating the core communication data management.
Data Source
AI summary
Methods, systems, and apparatus, including computer programs encoded on a computer-readable storage medium for persistent format conversions. One of the methods includes receiving an original communication to be routed from a first user to a second user, wherein the original communication is received in a first format; converting, based a format conversion rule, the original communication into a second, different format; routing the original communication to the recipient in the second format; receiving a response communication related to the original communication and to be routed from the second user to the first user; and based on determining that the response communication is responsive to the original communication, converting the response communication into the first format prior to routing the communication to the first user.