Game-Based Financial Data Extraction System
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Solution Overview
Problem
Conventional customer surveys face challenges such as hesitation from customers to provide personal information, potential inaccuracies, and time-consuming processes, leading to incomplete or useless data for companies.
Innovation Solution
A system and method for conducting a financial data extraction game that authenticates users into a financial service environment, utilizes a game engine to gather responses, and analyzes user characteristics through gameplay, offering rewards and community features to engage users and collect valuable data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional customer surveys are used to gather information, then data can be collected from customers, but customers may be hesitant to provide personal information and may provide inaccurate information
Solution Approach 1:
The patent introduces a game as an intermediary medium between the financial institution and the customer. Instead of directly asking customers for personal information through surveys, the game serves as a mediator that indirectly elicits data about customer preferences, behaviors, and characteristics through gameplay scenarios and decisions, thereby reducing customer hesitation and improving information accuracy.
Solution Approach 2:
The patent changes the parameter of data collection from direct questioning to indirect observation through gameplay. By transforming the survey methodology into a game-based approach, the system captures customer responses, decisions, and behaviors in a natural gameplay context, which alters the nature of data acquisition from forced disclosure to voluntary expression through game interactions.
2Loss of information
If conventional surveys are used to gather customer information, then data can be obtained, but the survey process is time-consuming and tedious for customers
Solution Approach 1:
The game-based system allows customers to voluntarily engage with the data collection process in an entertaining and self-motivating way. Instead of being forced to complete tedious survey questions, customers self-service the data collection by playing the game for enjoyment, thereby providing the financial institution with valuable information without perceiving time loss or burden.
3Loss of information
If customers are asked to complete detailed surveys, then comprehensive information can be gathered, but customers lack motivation to carefully and accurately fill out the survey
Solution Approach 1:
The game acts as an intermediary that masks the true purpose of data collection behind entertainment value. Customers are motivated to complete comprehensive gameplay actions because they are engaged by the game narrative and mechanics, not because they understand they are being surveyed. This intermediary approach maintains high completion rates and information quality without requiring customer motivation for survey accuracy.
Data Source
AI summary
A system and method of implementing a financial data extraction process including receiving information associated with a user, providing the user a game to play, the game being associated with a financial service environment, acquiring one or more responses from the user during game play, and determining one or more characteristics associated with the user based on the one or more responses acquired from the user during game play.