Electronic Gaming Machine Self-Service Out of Mode
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Solution Overview
Problem
Current gaming systems require manual intervention by floor attendants to place Electronic Gaming Machines (EGMs) into an 'Out of Service' mode, limiting player convenience and increasing operational overhead.
Innovation Solution
A gaming system that allows players to invoke and manage the 'Out of Service' mode independently through a user interface, using electronic records and notifications, with optional machine learning-driven autonomy to set parameters and duration, enabling ticket-based control and transfer of gaming sessions between devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual intervention by floor attendants is required to place EGMs into 'Out of Service' mode, then control and security are maintained, but player convenience deteriorates and operational overhead increases
Solution Approach 1:
The system enables players to independently invoke 'Out of Service' mode through the user interface without requiring floor attendant intervention. The player can initiate the service mode, set parameters, and manage their gaming session autonomously, thereby improving convenience while reducing operational overhead.
Solution Approach 2:
The system introduces an electronic record and notification mechanism as an intermediary between the player and the EGM service mode. This intermediary automates the previously manual process by generating service mode records, managing parameters, and providing notifications, thus reducing the need for human intervention while maintaining control.
2Extent of automation
If players can independently invoke 'Out of Service' mode, then player convenience and self-service are improved, but control and security over the gaming device may be compromised
Solution Approach 1:
The system implements feedback mechanisms through notifications that inform players about the service mode status and parameters. This feedback loop ensures that players are aware of the changes they initiate, maintaining transparency and control while enabling self-service functionality.
Solution Approach 2:
The system requires players to set parameters and invoke service mode before the actual service mode activation occurs. This preliminary action allows the system to validate inputs, ensure proper authorization, and maintain security protocols before granting the player independent control over the EGM service mode.
3Productivity
If electronic records and notifications are implemented for service mode management, then session management is improved and operational efficiency increases, but system complexity increases
Solution Approach 1:
The electronic record and notification system serves multiple functions: it tracks service mode activation, manages parameters, provides player notifications, and maintains session information. By consolidating these functions into a single automated system, the patent improves operational efficiency across multiple aspects of EGM management while managing system complexity through integration.
Data Source
AI summary
The present disclosure relates generally to a gaming system, device, and method supportive of an enhanced electronic gaming machine “Out of Service” mode. A gaming system, device, and method are provided that receive a user input that invokes, for a player, a service mode for a gaming device during a gameplay session, place the gaming device into the service mode, generate an electronic record based on invoking the service mode for the player, and output a notification based on placing the gaming device into the service mode. The electronic record may include a set of parameters associated with the service mode. The notification may include information describing at least a portion of the electronic record.