Electronic Gaming Machine Self-Service Display System
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Solution Overview
Problem
Existing approaches for servicing electronic gaming machines (EGMs) are costly, labor-intensive, and pose safety risks due to the need for on-site visits by technicians, who often rely on outdated and cumbersome manuals, leading to inefficiencies and potential injuries during maintenance and repair.
Innovation Solution
The implementation of a method and system that allows EGMs to display supplemental information, such as safety guidelines and service instructions, on their displays, enabling users to perform tasks safely and efficiently, with the ability to detect and provide feedback on correct actions taken during servicing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If technicians perform on-site servicing of EGMs using traditional manuals, then service tasks can be completed, but the process is costly, labor-intensive, and poses safety risks
Solution Approach 1:
The EGM system provides self-service capability by automatically detecting service conditions through sensors and displaying relevant service information, safety guidelines, and procedural guidance on its own display without requiring external technicians or manuals. The system serves itself by generating and presenting the necessary service documentation internally.
Solution Approach 2:
The display screen acts as an intermediary between the EGM's internal sensors/components and the service technician. It translates sensor data and system state into comprehensible visual information, safety warnings, and step-by-step service instructions, facilitating safe and efficient servicing without direct physical access to internal components.
2Loss of information
If detailed service manuals and documentation are provided, then complete service information is available, but the process becomes cumbersome and less efficient
Solution Approach 1:
The system performs preliminary action by proactively detecting service conditions through sensors before actual servicing is needed. When service is required, the display automatically presents the specific information and instructions relevant to that condition, eliminating the need for technicians to search through comprehensive manuals. The necessary information is prepared and presented in advance based on detected system state.
Solution Approach 2:
Instead of providing uniform comprehensive manuals for all service scenarios, the system applies local quality by displaying specific, targeted service information based on the actual detected condition. Each service situation receives customized information relevant only to that specific condition, reducing information overload and focusing the technician's attention on what is immediately necessary.
3Ease of repair
If technicians access EGM components for servicing, then maintenance can be performed, but safety risks and potential injuries increase
Solution Approach 1:
The system applies preliminary anti-action by displaying safety warnings and precautions before the technician physically accesses any components. The display presents safety information in advance, allowing the technician to prepare appropriate safety measures and understand potential hazards before beginning physical work on the EGM.
Solution Approach 2:
The system uses feedback by continuously monitoring sensor data and updating the display with real-time system state information. This feedback loop provides the technician with current status information during servicing, allowing them to respond appropriately to system conditions and avoid unsafe situations that might arise from outdated or incorrect assumptions about system state.
Data Source
AI summary
Embodiments provide systems, apparatus, and methods for rendering supplemental information on an electronic gaming device, where the supplemental information does not relate to game play on the machine. The supplemental information can include safety warnings, maintenance information, or other information. The electronic gaming device can detect user interactions with the electronic gaming device, such as using sensors or a player interface that includes a touchscreen. The user interactions can be compared with a condition associated with the supplemental information. Feedback, such as visual, audio, or haptic feedback, or a combination thereof, can be provided to indicate to the user whether the condition is satisfied. Numerous additional aspects are disclosed.