Gateway API Translation for Private Branch Exchange Notifications
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Solution Overview
Problem
The integration of a private branch exchanger and a cloud PBX in a hybrid system is hindered by differing APIs, preventing the use of the private branch exchanger's other party response notification function with cloud PBX terminals, leading to delayed verification of call responses and potential missed business opportunities.
Innovation Solution
A gateway apparatus is introduced on the communication path between the private branch exchanger and cloud PBX, converting private branch exchanger's response parameters into compatible formats for the cloud PBX using a parameter analysis part, message generation part, and message transmission part, enabling seamless integration of the notification function without modifying the cloud PBX.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a hybrid system combines private branch exchanger and cloud PBX with different APIs, then system flexibility and modern terminal support are improved, but API compatibility and data communication capability deteriorate
Solution Approach 1:
The patent introduces a gateway apparatus as an intermediary component between the private branch exchanger and cloud PBX. This gateway contains a parameter analysis part that receives response parameters from the private branch exchanger via its native API, analyzes and converts them into chat messages compatible with cloud PBX's REST API, and transmits them to the cloud PBX. This mediator resolves the API incompatibility without requiring modification of either the private branch exchanger or cloud PBX systems.
2Device complexity
If cloud PBX terminals cannot receive other party response notification data, then system integration simplicity is maintained, but information availability and response verification speed deteriorate
Solution Approach 1:
The gateway apparatus acts as an information bridge, receiving response parameters from the private branch exchanger and converting them into chat messages that the cloud PBX can process. This ensures that call response information becomes available to cloud PBX terminals without requiring complex system integration or modification of the cloud PBX architecture.
Solution Approach 2:
The gateway's parameter analysis part performs parameter transformation by converting response parameters from the private branch exchanger's API format into chat message format compatible with the cloud PBX's REST API. This parameter change enables information compatibility between the two different systems while maintaining their original architectures.
3Adaptability or versatility
If existing cloud PBX system is modified to support private branch exchanger's notification function, then functional compatibility is improved, but system stability and maintenance complexity deteriorate
Solution Approach 1:
By positioning the gateway apparatus as an external intermediary component rather than integrating functionality directly into the cloud PBX, the patent avoids modifying the existing cloud PBX system. This preserves system stability and reduces maintenance complexity while achieving the desired notification function compatibility through the gateway's parameter analysis and message conversion capabilities.
Data Source
AI summary
Please delete the Abstract of the Disclosure, and replace it with the following: A gateway apparatus provided on communication path between private branch exchanger and cloud PBX, wherein the private branch exchanger has function of performing other party response notification to subordinate terminal when representative incoming call is made in response to call made from external telephone, wherein the cloud PBX has function of virtually performing private branch exchange for subordinate terminal on cloud, and wherein the gateway apparatus comprises: parameter analysis part configured to receive and analyze response parameter(s) related to other party response notification from the private branch exchanger via first API; message generation part configured to generate message based on analysis result of the parameter analysis part; and message transmission part configured to transmit the message generated by the message generation part to the cloud PBX via second API different from the first API.